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If you are experiencing poor VM performance, should check first which service is taking maximum memory/process utilization & inform to Ginesys support team accordinglyhow many users are there in disconnecting state, kindly log off those users & check.
Still, if you are facing poor VM performance then raise an incident ticket in the Ginesys care portal.
What to do if we want to restart the system?
If you want to restart the VM, then first close running Ginesys application & its modules then inform to Ginesys support teamcare.
How do I change the password of any user?
Generally directly login into admin user profile you can If you want to change the password of any user then raise a request ticket in Ginesys care portal.
How do we restart Web service or database service?
If its necessary to restart the Web service or database service then first login into admin user profile & from service manager you can restart the required service.If its necessary to restart the Web service or database service then inform to Ginesys support teamraise a request ticket in Ginesys care portal.
How I can do manual Sync, it is asking for Windows admin password?
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How can we access Ginesys application for our day to day operation?
Standard The standard procedure to access, Ginesys Desktop via RDP & Ginesys Web via Server IP / Public IP.
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Though if we observe that the application is necessary for your day to day operation then raise a request ticket in Ginesys care portal, we will configure it. Ex: Adobe Acrobat Reader.
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You should inform your requirements to your account manager or raise a request ticket in Ginesys care portal, according to your needs we will create the same.
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