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If you want to restart the VM, then first close running Ginesys application & its modules then inform to Ginesys care.
What to do if I want to create a new user
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or need to change the password of any user?
You should raise a request in the Ginesys care portal, according to your needs requirements we will do the sameneedful.
How do we restart Web service or database service?
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Though if we observe that the application is necessary for your day to day operation then raise a request ticket in Ginesys care portal, we will configure it. Ex: Adobe Acrobat Reader.
What to do if I want to create a new user?
You should inform your requirements to your account manager or raise a request ticket in Ginesys care portal, according to your needs we will create the same.