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What we do if we fill slowness in VM?
Ginesys cloud provides you fast, flexible, reliable and cost-effective services for your day to day business operations.
During your working hours If you are experiencing poor VM performance, should check first how many users are there in disconnecting state, kindly log off those users & check.
Still, if you are facing poor VM performance then raise an incident ticket in the Ginesys care portal, we will take care of it.
What to do if we want to restart the system?
If you want to restart the VM, then first close running Ginesys application & its modules then directly inform Ginesys care.
What are the advantages we get from the Ginesys cloud server over a physical server?
Entire Ginesys HO server, as well as WebDB, will take care from Ginesys end. You should not have any headache regarding your application, database & backup.
From anywhere you can access your server to continue your day to day business operations.
Apart from this you also no need to take headache about regular backup.
What to do if I want to increase my VM size?
You don’t need to bother about VM size, Ginesys will take care of it according to your user count & business size.
What to do if I want to install some application of my choice in VM?
Ginesys cloud server will provide you all the required applications for your day to day business operations.
Apart from this if you require any other application then kindly inform us via Ginesys care portal, we will validate & inform you accordingly.
User Account Management
What to do if I want to create a new user or need to change the password of any user?
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Day to day business work will not require any admin privileges.
Administrative Utilities in Ginesys
How do we restart Web service or database service?
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in Ginesys
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How I can do manual Sync, it is asking for Windows admin password?
Generally, Auto-sync always there in running state to exchange data between HO & POS server within a fixed time interval, hence manual sync not requiredrequire.
If you want to see the data exchange dash board dashboard then you can see the same from Ginesys web retail section.
How do we restart Web service or database service?
Generally, application service restart not necessary in the Ginesys cloud system without any strong reason, If it's necessary then raise a request in the Ginesys care portal.
Do I need to store HO backup on a regular basis?
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The standard procedure to access, Ginesys Desktop via RDP & Ginesys Web via Server IP / Public IP.
What are the advantages we get from Ginesys cloud server over a physical server?
Entire Ginesys HO server, as well as WebDB, will take care from Ginesys end. You should not have any headache regarding your application, database & backup.
From anywhere you can access your server to complete your daily tasks.
Apart from this you also no need to take headache about regular backup.
What to do if I want to increase my VM size?
Anytime if your user counts increases as well as your requirement, then you need to inform the same to your account manager only.
On the basis of your requirements, we will suggest the right decision.
What to do if I want to install some application of my choice in VM?
Ginesys does not recommend you to install any other application in VM system.
Though if we observe that the application is necessary for your day to day operation then raise a request ticket in Ginesys care portal, we will configure it. Ex: Adobe Acrobat Reader.