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In this article we will describe the basic understanding and trouble shooting steps for Web Report module , those will help to understand the cause of the problem & its basic understanding to prevent such problem in future. Also it will help to avoid the unnecessary delay of tickets forwarding.
Issue Type | What to check | How to check | Remarks |
|---|---|---|---|
Report Not opening | Report is installed ? | a) Basic task,SYNC, iisreset | |
Report is not installed ? | b) Install Report Application using KB | ||
Report SYNC is not happening | Report SYNC is happening ? | ||
Report sync is not happening ? | |||
Report Scheduler service is working | Service is running ? | ||
Service is not running ? | |||
Report Scheduler Mail is not happening | Mail is happening ? | ||
Mail attachment is not happening ? | |||
Schedule reports got abended. |
This Article is applicable for all those cases where No Web report is running or Web Report module is not opening or Some specific report menu is not running.
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