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Issue Type | What to check | How to check | Remarks | ||
|---|---|---|---|---|---|
Report is Not opening | Report SYNC & IISReset command | Click on Repository tab and then | |||
Ginesys Data Source test connection under Server tab. | |||||
Report path test connection under Server tab. | |||||
Ginapps.config file ( Entry for Web Report is installed ? | a) Basic task,SYNC, iisreset | Report is not installed ? | b) Install Report Application using KBConfiguration is present or not ) | ||
GinesysWebReprts.xml file is present or not | |||||
ReportAPI page is opening individually | |||||
ReportUI page is opening individually | |||||
Report API Configuration using IIS server manager ( physical path of reportAPI folder, API folder standard permission, AppPool ) | |||||
Report UI Configuration using IIS server manager ( physical path of reportUI folder, UI folder standard permission, AppPool ) | |||||
Report SYNC is not happening | Report SYNC is happening ? | ||||
Report sync is not happening ? | |||||
Report Scheduler service is working | Service is running ? | Service is not running ?GinesysReportScheduler Service state | |||
eWebReportsScheduler.exe file | |||||
eWebReportsScheduler.xml file | |||||
Schedule Remoting Host test connection ? | |||||
Enable Report Scheduling Option is True | |||||
Report Scheduler Mail is not happening | Mail is happening ? | Mail attachment is not happening ? | Schedule reports got abendedGinesysReportScheduler Service state | ||
Test mail credentials in SMTP mailer from Launchpad. | |||||
eWebReportsScheduler.exe file | |||||
Check mail settings in eWebReportsScheduler.xml file | |||||
Check SSL settings in eWebReportsScheduler.xml file set as true or false. | |||||
eWebReportsScheduler.exe.config file settings under Runtime tag. |
This Article is applicable for all those cases where No Web report is running or Web Report module is not opening or Some specific report menu is not running.
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