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SYMPTOMS

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When the user is trying to run a report in Ginesys Web Reports, the following error message is displayed - An error has occurred that is preventing completion of this request. Please contact your administrator.

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One of the probable reasons for the above issue is the value in the Enable Remote Report Execution option, in Scheduler Settings of the Ginesys Web Reports - Server module, has been set to 'True'. 

RESOLUTION

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Follow the given steps to resolve the issue:

1. Go to Web Report > Server > General > Scheduler Settings > Enable Remote Report Execution.
   
   
2. Observe that the value for the Enable Remote Report Execution has been set to 'True'. 
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3. Now there two ways to reset the incorrect settings -
   
   
   1. Go to Report > Report Repository -
      
      
      1. Click on the Reset Setting button. This resets all settings to the default values and the default value for Enable Remote Report Execution is 'False'.
         
         
   2. Go to Web Report > Server > General > Scheduler Settings > Enable Remote Report Execution.
      
      
      1. Manually set it to 'False' from the drop-down and
         
         
      2. Click Apply.
         
         
      3. Then OK to close the settings.
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4. Now run any reports as desired.

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