SYMPTOMS
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The software displays the following message “New - New Data Sync session could not be created. (ORA-01400: cannot insert NULL into “HFPL”. “DXSESSIONLOG”. “RUNMODE”)) when when user tries to update the software or download the update package from the update server.
CAUSE
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There might be multiple technical reasons for the system to run into such a problem.
RESOLUTION
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A probable resolution of this issue might be achieved by reinstalling ODAC. To re-install ODAC, follow the link below: https://ginesys.atlassian.net/wiki/pages/viewpage.action?pageId=64585746
If you still face the same issue, please log a ticket with GINESYS Helpdesk at support.ginesys.in
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