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About the service
What is Ginesys Cloud Hosting?
Ginesys has introduced cloud hosting service for its customer as there was significant demand of cloud based deployment of Ginesys application. In current days a many organization organizations are preferring to have a cloud base deployment rather going for an investment on on-premise IT infrastructure. The reason behind is that the cloud infrastructure is easy to deploy, scalable and cost effective. The cloud is increasingly an alternative destination for applications. Simultaneously, customers also prefer not to have dedicated workforce to manage their IT infrastructure and they are comfortable to outsource their IT maintenance job. So, addressing both the needs Ginesys has come up with Cloud hosting servicecloud hosted Infrastructure-as-a-Service, where Ginesys offers a cloud deployment of Ginesys Head-office application to their customers. Effectively a turn-key solution for customers with end-to-end maintenance support from Ginesys team.
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The Ginesys Cloud Hosting is currently suitable for hosts Ginesys Head-office deploymentapplication. The Head-office application, which has mostly converted into a web-based application, still has some parts in win-form. So, it is still a requirement to have a dedicated Windows installation for Ginesys implementation. In Ginesys Cloud Hosting offering, Ginesys deploys an on-cloud Windows Virtual Machine and installs is provisioned with Ginesys Head-office application installed on that. Following are the key infrastructure components and services included in the offering.
A Virtual machine with Windows Server OS installed.Required security application (antivirus, Firewall) and Machine with easily scalable computing resource as required, given the number of stores and HO users
System storage, scaled up as database grows
Windows Server Operating System.
Antivirus and necessary security policy implemented.
Required Pre-installed essential applications like, PDF reader, Web-browser, File compression utility etc.
Dedicated public IP
Assured bandwidth optimum for Ginesys operation
Multi-user licensing for Remote Desktop Access (if required).
Automated scheduled backup of entire system (storage replication) to DR zone.
50 GB data transfer /month.
Shared Network Security components
Optimized bandwidth for unhindered Ginesys operation.
License components included:
Windows
Antivirus
Automated scheduled system backup (VM Backup) stored across the zone for Disaster recovery. Retention of backup for 7 days.
Proactive maintenance based on alert mechanism in place and regular manual check-ups.
Complete responsibility of hardware and networking infrastructure, including performance improvement, patching or any issue related to same.
License components included:
Windows
Windows RDP CAL
Antivirus
. Periodic scheduled maintenance, Windows patching, vulnerability checks.
Comprehensive infrastructure support with extended hours in case of issues
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Oracle licensing is not included. ALRC customer customers may have to procure Oracle license separately. For rental customers, same is combined with application fees. Microsoft Office is not available in default offering, that can be arranged against additional order. |
Ginesys Cloud Hosting provide the following data management support:
High availability: In case of local hard disk failure or processor failure, data is instantly replicated on parallel systems hence providing availability in very short time.
Cold Disaster recovery: The systems is backed up daily to a different data centre once every day. In case of any disaster in current data centre we can attempt to recover the data from the secondary data centre. this is a time-taking recovery and downtime depends on the size of data volume and the availability of fast standby server to move the data to.
We are providing a managed service for these 2 scenarios as far as possible.
What is the machine configuration?
The machine configuration for a new implementation subscribers is initially estimated based on the Ginesys user count. Once the operation starts on Ginesys the sizing initial count of licensed head-office. Hardware resources can further be optimized as and when required based on the performance experienced by usersof application. Since the application support and infrastructure support both are in Ginesys team’s work scope, so continuing with same user count if you experience any degraded performance of the application will be addressed by Ginesys team and required hardware resource scale-up will be arranged without any additional cost. It is as good as auto-scaled but without a load of additional cost.
In case of migration of existing on-premise or third-party hosted Ginesys deployment, the database volume is the additional a important parameter for server configuration estimation.
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The configuration estimation is done considering the standard load of default installation of Ginesys and Oracle 12c database. Installation of any other applications either from Ginesys like BI application, POS application or any third-party applications may require additional configuration enhancement and that may incur additional charges. |
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The cost is directly linked with the Ginesys HO and POS (for retailers) user count. The current rate can be obtained from Sales and CSM representatives. The Ginesys Cloud Hosting service is just not a hosting service. It is clubbed with many other services like proactive Windows maintenance, as mentioned above. So, it may not be apple to apple comparison if other available cloud hosting offerings are considered.
What to be done if an existing customer wants to migrate their Ginesys deployment to Ginesys Cloud Hosting? What will be the migration cost?
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In cloud hosted systems all possible preventive policies and measures implemented. There is a regular backup of system image at remote availability zone. Further in any unfortunate scenario, if the data is partially or fully lost, Ginesys team is entirely liable will make a "best efforts" attempt to recover the data . There will be no additional charge applicableat no cost to the customer.**
** For any kind of disaster, there will be in-depth investigation come into act. Any charge related to data recovery will not be imposed on customers if no evidence of any mal-practice from user end is identified.
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A Windows system is provisioned with Ginesys Head-Office application installed. Users can access Ginesys Web using the public IP from their local systems. How ever to access the Ginesys desktop and utilities user needs to login into te the system using Remote Desktop Connection (mstsc). The required details will be handed over to users during project delivery.
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What is the access level? Is there any restriction in using the cloud system?
Users You, the users of Ginesys will get standard user rights on the system. There might be some administrative limitation likeAny action which requires administrative access can not be performed on this system. Commonly, shutting down or restarting the server, manage windows services including start/ stop, installation or removal of programs, change in system configuration, user management, manage Windows services etc. For any kind of Administrative work please contact Ginesys Care or raise a ticket to Ginesys Care. Ginesys Care team acts promptly on cloud hosting issues. For quickest response, customers are suggested to mention 'Cloud System' in ticket or email subject-line. will be restricted. Same way any application which requires to be run with elevated privilege won’t run in the login you will use.
As a special configuration, explicit access on some services given to the standard user logins you use. The services are, all six Ginesys application services like Sync scheduler service, License service etc, database services, World Wide Web publishing service. Now users can start / stop the mentioned services when required.
Is there any impact on using Ginesys in absence of Administrative rights?
You may not use some modules mainly related to administration, but that won’t impact your day to day operations. Following are the modules which may not work without Administrative access.
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How do we do Windows administrative works if required any?
There are some Ginesys utilities which need to be run with elevated privilege (Run as administrator). Generally in on-premise deployment where you will be taking care of system administration, the Windows administrative rights are with you. So, using those Ginesys utilities won’t have any restriction. But in cloud deployment we have to hold the administrative privilege at our end and as a result the Ginesys utilities requiring administrative access won’t run straight forward. But we have ensured that this limitation shouldn’t hinder any of your operation.
The utilities which requires administrative accesses are Database Locator, Database Backup, System Manager, Database Manager, Data Sync, Auto Update and Web DB Updater. Generally, these utilities which require administrative access are not frequently required utilities in a cloud deployment. Moreover the utilities have sensitive configuration for Ginesys and not likely to be accessible by every user. We understand, though the requirement will be less frequent, your application administrator may require access of those.
So, we have arranged the access for all the utilities to one of Windows login we supply for your use. We recommend to keep that Windows login with the person who administrate the ERP.
What we do if we feel slowness in accessing Ginesys or working on the Cloud system?
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Apart from this if you require any other application then kindly inform us via Ginesys care portal, we will validate feasibility & inform you accordingly.
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Generally, you don't need to take & store HO backup, because nightly backup of complete system image is in place.
What to do if I want to create a new user or need to change the password of any user? How do we do Windows administrative works if required any?
As Windows user management is a part of system administration, so you need to raise a request to Ginesys Care for any kind of modifications in Windows users. Though password change for is allowed for the user you are logged in with.
How will we ensure that our data remains confidential and not to be shared without our knowledge?
Ginesys strongly maintains Confidentiality and Non-disclosure Agreements with clients. Apart from this on the technical side, Ginesys will not provide administrator rights to anyone to prevent security lossSame is requested for any other requirement if any. We will be attaining in tickets related to Cloud Hosting support with top priority.
How do we restart Web service or database service?
Generally, application service or database service restart is not required in regular operation and same is not needed until there is any serious problem in Ginesys application. So for such rare instances you are requested to raise a request to Ginesys CareStill at anytime, especially when you are getting a support and some Ginesys Care executive requires to restart any of service, then same can be done from Windows Service manager (services.msc).
Who will do Ginesys version update?
Ginesys version update will be taken care by Ginesys team but you need to raise a request to Ginesys Care.
How fast we may receive support on any system issue or an urgent administrative assistance?
For any kind of system problem or assistance requirement on system administration you are requested to contact Ginesys Care or raise a ticket to Ginesys Care portal. Ginesys Care team acts promptly on cloud hosting issues and assign to the concerned team with least delay. In Ginesys we have dedicated specialised team to manage cloud hosting and provide customer support.
We suggest you to mention 'Cloud Support' in ticket or email subject-line. This will expedite the process of ticket addressal.