In General, Ginesys and IIS services are restarted from System Manager Utility from Ginesys LaunchPad and from the command prompt (CMD) respectively. In cloud VM standard user(Client RDP user) are not able to open System Manager from Ginesys LaunchPad due to insufficient access privilege. If it is required to Start, stop or restart the Ginesys Services and IIS service (World Wide Web Publishing Service) from standard user account, then follow the below steps.
Steps for Service Restart:
Open windows service manager (Ginesys Cloud deployed instances, of Ginesys Head-Office application, don’t allow users to logon with Administrator level access on the Windows operating system, this is obvious restriction for a managed infrastructure or SaaS offering. Non-admin standard login has limited access on the OS management and application management. One of such several limitations is inability to start or stop of Windows Services. Ginesys has multiple Window Services and there are situations where these services are required to be started / stopped / restarted. In Ginesys Cloud deployments, for explicit privilege given, users are allowed to operate Windows services when required.
Steps for operating Windows Services of Ginesys:
Open ‘Services’, Windows service manager. Go to RUN → Type Services.msc → Enter.
Find the below mentioned services → Right click on
...
any of them and choose
...
Restart or Stop or Start
...
as required.
List of Ginesys Services and IIS Service.
GINESYS Data Sync Service.
GINESYS Licensing Service.
GINESYS Planning Service.
GINESYS SMS Notification Service.
GINESYS SMTP Mail Service.
GinesysReportScheduler.
World Wide Web Publishing Service (Ginesys Web Service)
The access of operating Windows Services for Databases is not delegated to standard Ginesys user logins. This right is reserved to Ginesys Tech support and Cloud support members.
How to restart Ginesys License service on Ginesys Cloud after updating the License?
Open Ginesys License Manager utility and update the license.
Follow the above steps. Find and restart the service named GINESYS Licensing Service
...
How to restart IIS (Web Server) if required by Ginesys maintenance team while working on any reported issue?
The popular way to restart Windows Web Service or IIS is by using Command Prompt. But this requires the Command Prompt to be opened in Administrator mode (elevated). The alternate way is restart the related Windows Service World Wide Web Publishing Service.
Follow the above steps.
Find and restart the service named World Wide Web Publishing Service
This has the same result as the command IISRESET has.