SYMPTOMS
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Requested by: Gyanesh Kumar 13/Feb/2019
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Most of the time there is no issue in Step 1. After clicking the Next button, the pre-loader animation “Uploading” is showing continuously. If you wait for 15-20 seconds without closing or refreshing the page, then the screen will stuck as shown in the screenshot below:
RESOLUTION
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Follow the given steps to resolve the issue -
Solution 1:
You can un-install the 32-bit version of Microsoft Office and install the 64-bit version of Microsoft Office in your system to resolve the issue.
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Refresh the browser and re-start the import process from the beginning.
Solution 3:
Step 1: Please check the log file in \Shared\WebAPI\Logs and find ErrrApp.txt.
Step 2: Press Ctrl + End and check the error details with the current time.
The error is : " (Inner Exception #0) NHibernate.Exceptions.GenericADOException: could not execute query [ select int$pkg_STORFRANOUT.int$pkg_STORFRANOUT_clear(:p0) from dual ] Name:p_userid - Value:1035 [SQL: select int$pkg_STORFRANOUT.int$pkg_STORFRANOUT_clear(:p0) from dual] ---> Oracle.ManagedDataAccess.Client.OracleException: ORA-01013: user requested cancel of current operation ORA-06512: at "ARPL.INT$PKG_STORFRANOUT" "
Step 3: Go to the \Shared\WebAPI\Logs\Others folder and check the nhibernate log.
Step 4: Press Ctrl + End and check the following sql query given below:
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