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Open Ginesys License manager.
Select the “settings” tab.
Verify or re-enter the correct details.
Machine Name:
IP of Application server (Using . Using IP instead of system name is recommended as resolving system name may create problem sometimes)in many networks.Port:
By default port is 9000Domain:
Name of the application server for workgroup environment. Name of the domain for domain environment.Domain user name:
Any active Windows user name username of application server. Administrative access not required. For domain environment, where Server and workstations all are domain members, no credential is required. If server is domain member but workstations has mixed membership (domain and workgroup) then use any domain username.Domain user password:
Password for above of specified Windows user login.
Save & Close.
CHECK 2:
Check connectivity of Ginesys License service port: 9000 using telnet command from workstation system. Telnet Client should be enabled for this check.
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If the issue is not happening when anti-virus is not present but error comes once anti-virus is active, then necessary exceptions to be given. For exception, please refer anti-virus product documentation or contact anti-virus support.
| Note |
|---|
Do not leave the HO server keeping Anti-virus service disabled or uninstalledUsing the system without an active anti-virus or endpoint protection has high risk of virus propagation. During troubleshooting of any issue, it might be required to remove any security application from the system to ensure that the security application doesn’t block or restrict any operation. But security application must be reinstalled shortly as soon as the condition is verified. Ginesys never recommends to keep the system unprotected. |
This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/
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How To: Install work station or terminal in Ginesys HO
How To: Install work station or terminal in Ginesys HO
HO WS - "License service is either not installed or not running. Please use system manager utility to resolve your issue." - when trying to open Ginesys LaunchPad from single HO workstation or terminal
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