SYMPTOMS
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The software displays the following message 403- FORBIDDEN:ACCESS IS DENIED when user tries to open it for the first time after installation.
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- Look up the actual error in - C:\programdata\ginesys\logs
It will probably look like –HTTP Error 500.21 – Internal Server Error Handler“ExtensionlessUrlHandler-Integrated-4.0”has a bad module“ManagedPipelineHandler”in its module list. - If the error message is same as above, then run the following command prompt - (Administration utility to install and uninstall ASP.NET on the local machine):
C:\Windows\Microsoft.NET\Framework\v4.0.30319>aspnet_regiis –iru - Restart IIS (from Command Prompt-Run in Admin Mode) by typing ‘iisreset’
- Access should not be be a problem now.
If you still face the same issue, please log a ticket with GINESYS Helpdesk at supportThis should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/
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