How To: Recall Held Bills

Sometimes the cashier may need to put a bill on hold for a multitude of reasons. The buyer may wish to shop more items or may be he may have selection issues in his purchase or simply the printer may have issues. In such cases the cashier holds the bill till its possible to execute it or cancels it. This article describes how to recall a held bill.

Pre-requisites

1. The users' role must have access to the Recall feature by enabling Hold / Recall app operation for the feature in Admin - Role - User Role - User's role (Cashier etc) - Access Rights - Normal POS.
   
   
2. The bill must contain items.

Step-by-step guide

The process is divided in the following steps:

1. Go to the Bill (or press F4 key) > Recall Held Bill. The Bills On Hold window will appear.
   
   
   
   

2. Select the desired held bill from the list.

   By default, you can see the held bills of the terminal you are working on (since the My Terminal option is selected). But if you want to recall all the held bills of the all the terminal of the store, you can do so by selecting the All Terminals option. 

   

3. Click on the Recall Bill button.
   
   
4. The bill will appear in the billing area.