How To: Void a POS Bill

In cases of issues like wrongly entered item, MOP, etc, that particular POS Bill can be voided. This article describes how to void a POS Bill.

Pre-requisites

1. The users' role must have access to the Void Bills feature by enabling Allow to Void Bills app operation for the feature in Admin - Role - User Role - User's role (Cashier etc) - Access Rights - Normal POS.
   
   
2. The bill to be voided must be present in the system.

Step-by-step guide

The process is divided into the following steps:

1. Open the POS module in GINESYS POS.
   
   
2. Click on the Bill (or press F4 key) and click on Void option. Search Bills window opens.
   
   
3. Click on the POS Bill option beside the Search prompt.
   
   
4. Enter as many details as possible in the search options. The options are: 

   
   

   1. Bills within this date range- You need to enter the date range in the From and To fields. Choose your date range from the date picker or the calendar. 

      Important

      Note: The date by default starts from the current date. It can be adjusted as per your need. 

   2. Bills of this customer- This will show all the bills that have been issued in the name of a particular customer. You can then select the required bill. 
      
      

   3. Bill number like the following- If your customer has carried the bill along with him, then you can look for that particular bill by entering the bill number of the customer. 
      
      

   4. Bills containing the following items- This enables you to search the bill by scanning the barcode of the items. 

      
      

      Important

      Note: This is a much slower process as one barcode might exist in many bills. 

   5. All bills within this amount range- This will show you all the bills within the price range entered between the From and To fields.

      
      

5. Then click on Search.
   
   
6. Select the required bill.
   
   

7. Click on Void button.
   
   

8. The Select Reason window opens up. Enter reason by clicking on the browse button beside the Reason search field.

   Alert

   Note: Void Reason can be made mandatory from HO.

9. Enter Remarks, if you want.
   
   
10. Click on OK.
    
    
11. Bill <Bill no.> is made void successfully - message is displayed on the screen.
    
    
12. Click on OK in the message window.
    
    

13. Click on Cancel in the Search Bills window.

    Important

    When any bill is voided after Loyalty Redemption process has been initiated with third party CRM providers then the loyalty and coupon redemption process must be reverted. So all void bills created in POS will now be shared with third party providers via EMR. (From HO version 11.139.0 onward)