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"Error: TNS" - Error message appears while trying to open Ginesys Web
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"Error: TNS" - Error message appears while trying to open Ginesys Web

Owned by Aparajita Basu Roy
Apr 11, 2023

SYMPTOMS

An error occurred while trying to restore POS backup using DBRestore.exe utility, the following message appears on screen. - "Error: TNS"

CAUSE

Observations made on enquiry -

  • Oracle services were not running
  • This issue arises when there is an abnormal shutdown. To check the same go to the Event Viewer.
  • Due to this database was showing in the idle state.



RESOLUTION

  • Start the Oracle services from HO server.

  • Check the database status via logging in SQL Plus.

  • If database was found in idle state, then go for “STARTUP” database command.

  • Start the database as per given below screenshot



  • Ginesys Web should now be accessible.