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Technical KBs

Owned by Ginesys Knowledge Team
Last updated: Apr 11, 2019 by Aparajita Basu Roy

These articles are related to various technical issues related to Ginesys.


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TitleCreatorModified
Ginesys Reports Installation GuideGinesys Knowledge TeamMar 08, 2024
Hardware / Operating System Requirements for installation of GINESYS v11.100.0Ginesys Knowledge TeamMar 08, 2024
Configuring the Cube ManagerAparajita Basu RoyMar 05, 2024
How To: Update Ginesys HO using Auto UpdateDeepankana RoyDec 13, 2023
How to: Implement Digital Signature in Ginesys Mail Notification ServiceStaff KB ContributerAug 23, 2023
How To: Update Ginesys Report versionTech ContributorApr 24, 2023
How To: Install work station or terminal in Ginesys ERPAparajita Basu RoyAug 18, 2022
Setting Up the Web APIAparajita Basu RoyJul 11, 2022
Managing Web DatabaseDeepankana RoyJul 11, 2022
Checking web database connectivity from GINESYS HOAparajita Basu RoyJul 11, 2022
Common DownloadsGinesys Knowledge TeamMar 29, 2022
Software pre-requisites for Installation of GINESYS v 11.100.0Ginesys Knowledge TeamMar 29, 2022
How To: Set Image Convention of an ItemAparajita Basu RoyFeb 14, 2022
Ginesys Cloud Hosting - Frequently asked questions answeredTech ContributorJan 25, 2022
How To: Print Barcode in webAparajita Basu RoyAug 27, 2021
"Invalid URI : The URI is empty "- Error while opening Ginesys Report HomeTech ContributorMar 01, 2021
"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.Tech ContributorMar 01, 2021
Standard Troubleshooting Checklist - Ginesys ReportTech ContributorNov 06, 2020
"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or DesktopTech ContributorAug 25, 2020
"Index was out of range. Must be non-negative and less than the size of the collection" - Error message shown while updating through HO AutoUpdaterGinesys Knowledge TeamAug 21, 2020
"A certificate chain could not be built to a trusted root authority . A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." - Error while trying to install .NET Framework 4.6.2.Tech ContributorAug 20, 2020
How To: Perform TelnetAparajita Basu RoyAug 03, 2020
How To: Enable Telnet in WindowsAparajita Basu RoyAug 03, 2020
How To: Add a Windows Firewall rule to allow an inbound TCP port accessAparajita Basu RoyAug 03, 2020
How to Install an SSL/TLS Certificate In Microsoft IIS 7Arindam BanerjeeAug 03, 2020
"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.Tech ContributorJul 11, 2020
Ginesys Web Report Scheduler service is not running or working.Tech ContributorJul 11, 2020
"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.Tech ContributorJul 11, 2020
"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.Tech ContributorJul 07, 2020
"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.Tech ContributorJul 07, 2020
"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.Tech ContributorJul 05, 2020
"Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed."- when trying to open Ginesys LaunchPad from HO workstation or terminal.Tech ContributorJul 05, 2020
How To: Access Ginesys over HTTPS protocolArindam BanerjeeJul 01, 2020
"ReasonColumn 'InvariantName' is constrained to be unique. Value 'Oracle.DataAccess.Client' is already present." - Error appeared while login in DataExchange Utility.Tech ContributorJun 17, 2020
"Unable to connect to the remote server" or "Tcp channel protocol violation: expecting preamble." - Error while testing Schedule Remoting host connectionTech ContributorJun 15, 2020
"Unable to connect to remote server" - Error message appears in SMS Notification utility log as SMS sending fails where internet proxy is configuredArindam BanerjeeJun 08, 2020
"Error: Unable to initialize for provider System.Data.OracleClient at WebReports.Api.Data.DbConnect.SetDbInfo(DbInfo dbInfo)" - Error message appears while Data Source connection testing fails in Ginesys Report menu.Tech ContributorMay 20, 2020
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond X.X.X.X:80" - Error while trying to open Ginesys Reports.Tech ContributorMay 20, 2020
"GINESYS Report engine not yet configured or service is not running." - error message showing during Report SYNC while Ginesys runs on HTTPSTech ContributorMay 19, 2020
"VS Shell installation has failed with exit code 1638" - Error message thrown as SQL Server 2017 installation failsArindam BanerjeeMay 03, 2020
How To: Setup a SQLite database browser to browse Ginesys Audit trail data fileArindam BanerjeeApr 01, 2020
How To: Check stability of a connection of a service like Web DatabaseArindam BanerjeeFeb 24, 2020
How To: Install POS Application Server (Old setup 1.30.4)Suchandra NandiFeb 21, 2020
How To: Reset ASP.Net with IISArindam BanerjeeFeb 08, 2020
How To: Backup and Restore Ginesys database (Oracle) manually using Data Pump Export and ImportArindam BanerjeeFeb 04, 2020
How To: Change Web Database details in GinesysStaff KB ViewerOct 18, 2019
Understanding Backup Location required in Ginesys HO Backup utilityArindam BanerjeeOct 15, 2019
How To: Manually create new SQL Server DatabaseSuchandra NandiOct 10, 2019
26-September-2019 IMPORTANT: Ginesys POS setup pack 1.146.2 is now availableArindam BanerjeeOct 03, 2019
Windows Server Upgrade PathGinesys Knowledge TeamAug 30, 2019
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