Technical KBs

These articles are related to various technical issues related to Ginesys.

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Title	Creator	Modified
Ginesys Reports Installation Guide	Ginesys Knowledge Team	Mar 08, 2024
Hardware / Operating System Requirements for installation of GINESYS v11.100.0	Ginesys Knowledge Team	Mar 08, 2024
Configuring the Cube Manager	Aparajita Basu Roy	Mar 05, 2024
How To: Update Ginesys HO using Auto Update	Deepankana Roy	Dec 13, 2023
How to: Implement Digital Signature in Ginesys Mail Notification Service	Staff KB Contributer	Aug 23, 2023
How To: Update Ginesys Report version	Tech Contributor	Apr 24, 2023
How To: Install work station or terminal in Ginesys ERP	Aparajita Basu Roy	Aug 18, 2022
Setting Up the Web API	Aparajita Basu Roy	Jul 11, 2022
Managing Web Database	Deepankana Roy	Jul 11, 2022
Checking web database connectivity from GINESYS HO	Aparajita Basu Roy	Jul 11, 2022
Common Downloads	Ginesys Knowledge Team	Mar 29, 2022
Software pre-requisites for Installation of GINESYS v 11.100.0	Ginesys Knowledge Team	Mar 29, 2022
How To: Set Image Convention of an Item	Aparajita Basu Roy	Feb 14, 2022
Ginesys Cloud Hosting - Frequently asked questions answered	Tech Contributor	Jan 25, 2022
How To: Print Barcode in web	Aparajita Basu Roy	Aug 27, 2021
"Invalid URI : The URI is empty "- Error while opening Ginesys Report Home	Tech Contributor	Mar 01, 2021
"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.	Tech Contributor	Mar 01, 2021
Standard Troubleshooting Checklist - Ginesys Report	Tech Contributor	Nov 06, 2020
"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or Desktop	Tech Contributor	Aug 25, 2020
"Index was out of range. Must be non-negative and less than the size of the collection" - Error message shown while updating through HO AutoUpdater	Ginesys Knowledge Team	Aug 21, 2020
"A certificate chain could not be built to a trusted root authority . A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." - Error while trying to install .NET Framework 4.6.2.	Tech Contributor	Aug 20, 2020
How To: Perform Telnet	Aparajita Basu Roy	Aug 03, 2020
How To: Enable Telnet in Windows	Aparajita Basu Roy	Aug 03, 2020
How To: Add a Windows Firewall rule to allow an inbound TCP port access	Aparajita Basu Roy	Aug 03, 2020
How to Install an SSL/TLS Certificate In Microsoft IIS 7	Arindam Banerjee	Aug 03, 2020
"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.	Tech Contributor	Jul 11, 2020
Ginesys Web Report Scheduler service is not running or working.	Tech Contributor	Jul 11, 2020
"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.	Tech Contributor	Jul 11, 2020
"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.	Tech Contributor	Jul 07, 2020
"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.	Tech Contributor	Jul 07, 2020
"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.	Tech Contributor	Jul 05, 2020
"Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed."- when trying to open Ginesys LaunchPad from HO workstation or terminal.	Tech Contributor	Jul 05, 2020
How To: Access Ginesys over HTTPS protocol	Arindam Banerjee	Jul 01, 2020
"ReasonColumn 'InvariantName' is constrained to be unique. Value 'Oracle.DataAccess.Client' is already present." - Error appeared while login in DataExchange Utility.	Tech Contributor	Jun 17, 2020
"Unable to connect to the remote server" or "Tcp channel protocol violation: expecting preamble." - Error while testing Schedule Remoting host connection	Tech Contributor	Jun 15, 2020
"Unable to connect to remote server" - Error message appears in SMS Notification utility log as SMS sending fails where internet proxy is configured	Arindam Banerjee	Jun 08, 2020
"Error: Unable to initialize for provider System.Data.OracleClient at WebReports.Api.Data.DbConnect.SetDbInfo(DbInfo dbInfo)" - Error message appears while Data Source connection testing fails in Ginesys Report menu.	Tech Contributor	May 20, 2020
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond X.X.X.X:80" - Error while trying to open Ginesys Reports.	Tech Contributor	May 20, 2020
"GINESYS Report engine not yet configured or service is not running." - error message showing during Report SYNC while Ginesys runs on HTTPS	Tech Contributor	May 19, 2020
"VS Shell installation has failed with exit code 1638" - Error message thrown as SQL Server 2017 installation fails	Arindam Banerjee	May 03, 2020
How To: Setup a SQLite database browser to browse Ginesys Audit trail data file	Arindam Banerjee	Apr 01, 2020
How To: Check stability of a connection of a service like Web Database	Arindam Banerjee	Feb 24, 2020
How To: Install POS Application Server (Old setup 1.30.4)	Suchandra Nandi	Feb 21, 2020
How To: Reset ASP.Net with IIS	Arindam Banerjee	Feb 08, 2020
How To: Backup and Restore Ginesys database (Oracle) manually using Data Pump Export and Import	Arindam Banerjee	Feb 04, 2020
How To: Change Web Database details in Ginesys	Staff KB Viewer	Oct 18, 2019
Understanding Backup Location required in Ginesys HO Backup utility	Arindam Banerjee	Oct 15, 2019
How To: Manually create new SQL Server Database	Suchandra Nandi	Oct 10, 2019
26-September-2019 IMPORTANT: Ginesys POS setup pack 1.146.2 is now available	Arindam Banerjee	Oct 03, 2019
Windows Server Upgrade Path	Ginesys Knowledge Team	Aug 30, 2019

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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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