System Management

What we do if we feel slowness in VM?

Ginesys cloud provides you fast, flexible, reliable and cost-effective services for your day to day business operations.

During your working hours If you are experiencing poor VM performance, should check first how many users are there in disconnecting state, kindly log off those users & check.

Still, if you are facing poor VM performance then raise an incident ticket in the Ginesys care portal, we will take care of it.

What to do if we want to restart the system?

If you want to restart the VM, then first close running Ginesys application & its modules then directly inform Ginesys care.

What are the advantages we get from the Ginesys cloud server over a physical server?

Entire Ginesys HO server, as well as WebDB, will take care from Ginesys end. You should not have any headache regarding your application, database & backup.

From anywhere you can access your server to continue your day to day business operations.

Apart from this you also no need to take headache about regular backup.

What to do if I want to increase my VM size?

You don’t need to bother about VM size, Ginesys will take care of it according to your user counts & business model.

What to do if I want to install some application of my choice in VM?

Ginesys cloud server will provide you all the required applications for your day to day business operations.

Apart from this if you require any other application then kindly inform us via Ginesys care portal, we will validate & inform you accordingly.

User Account Management

What to do if I want to create a new user or need to change the password of any user?

For security purposes, Ginesys cloud will not provide you administrator right to modify any user profile hence you should raise a request in the Ginesys care portal, according to your requirements we will do the needful.

Will we get one user profile with administrator right ?

Generally, no user profile will get the administrator right for security purposes.

Day to day business work will not require any admin privileges.

How will we ensure that our data remains confidential and not to be shared without our knowledge?

Ginesys strongly maintains Confidentiality and Non-disclosure Agreements with clients.

Apart from this on the technical side, Ginesys will not provide administrator rights to anyone to prevent security loss.

Administrative Utilities in Ginesys

How I can do manual Sync, it is asking for Windows admin password?

Generally, Auto-sync always there in running state to exchange data between HO & POS server within a fixed time interval, hence manual sync not require.

If you want to see the data exchange dashboard then you can see the same from Ginesys web under retail management section.

How do we restart Web service or database service?

Generally, application service restart not necessary in the Ginesys cloud system without any strong reason, If it's necessary then raise a request in the Ginesys care portal.

Do I need to store HO backup on a regular basis?

Generally, you don't need to take & store HO backup, because the backup of complete VM image is a regular process for any sudden incident.

How can we access Ginesys application for our day to day operation?

The standard procedure to access, Ginesys Desktop via RDP & Ginesys Web via Server IP / Public IP.