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Ginesys Report server or Ginesys Report Folder path identify or Location identify.
Ginapps config file checking.
Standard folder permission checking.
Check using IIS Manager.
Log searching for Advance troubleshooting.
- Basic checking Task :
Basic steps to be performed at preliminary stage when any issue occurs ,
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- Basic Troubleshooting steps :
1.Checking Check the Server tab settings of Ginesys Report Module :
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5.IIS_IUSRS (Full Permission)
b. Check the Report Applications ( Report UI , Report API ) path is properly configured or not. :
Example: Physical path of Report UI folder and Path of GinesysReportUI set in IIS server is same or not.
Ex : C : \ GSL\GINESYS12\GinesysReport\ReportUI = below picture.
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c. Check the Application Pool Setting:
a.Check Report Applications ( GinesysReportUI, GinesysReportAPI , which must be run from GinesysReportAppPool.
d. Check the Application Pool identity checking:
a. Click on Application Pool at Left hand side , there must be a list view of AppPool at Right hand side , check GinesysReportAppPool is set to Application Pool Identity or not.
e. Check the Binding settings of default Web Site has any Binding or not :
a. Click on Default Web Site , at the right hand side there is an option Binding. Click on that observe the binding details if any.
3. Advance Procedure of advance Error findings procedure :
In such cases after performing if the above basic checks fails and still problem exists, then you have to find out actual error from various logs.
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| Tip |
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In this section we will briefly describe that how to use IIS Manager to check various web report related parameters : |
First to Open IIS Manager :
Go to RUN and type inetmgr or Go to Start Button type IIS server Manager. Find & enter into it.
At the Left side you will find IIS server name , below that you will see the Application Pool , just a little below you will find the Default Web Site along with its web applications or web sites. Like as below. 1.
Star Page
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Server Name (Domain\username)
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Application Pools
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Sites
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Default Web Site
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GINESYSReportUI
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GINESYSReportAPI
- To check Application Pool & its Identity just
Just click on Application Pool , at the middle of the window you will see all Application Pool & its identity. For Web report Application Pool is GinesysReportAppPool and its Identity is ApplicationPoolIdentity .
- To check Default Web Site along with its Binding click
Click on Default Web Site , at left hand side , you will see the Binding Option , click on that one small window will open and you can see all binding & Certificate details if any exists.
- To check Basic settings of any Web Report Application ( Ex. GinesysReportUI , GinesysReportAPI ) click
Click on any application , at left hand side you will find the Basic Settings option & click on it. Post that you can see the Alias Name , Application pool , Physical Path of that application.
- To check Permission of any Application ( Ex. GinesysReportUI , GinesysReportAPI ) , click
Click on the application and at the left hand side you will see Edit Permission option. Then click on it and you can find the Security tab. On that tab you can check & verify the Standard permission settings which is mentioned below section.
Check standard Permission is enabled or not in each report application ( Report UI , Report API ):
SYSTEM ( Full Permission)
Creator Owner (Special Permission)
Administrators (Full permission)
Users (Read& Execute , List of Folders , Read , Special Permission)
IIS_IUSRS (Full Permission)
For more details regarding Web Report Installation including its configuration you can go through the below link : Ginesys Reports Installation Guide
For more details knowledge on Windows IIS server manager administration, its various features , troubleshooting , performance tuning etc. you can follow the below Microsoft link : https://docs.microsoft.com/en-us/iis/manage/provisioning-and-managing-iis/iis-management-and-administration
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