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SMS notification service fails to send SMS despite of having proper SMS configuration and the Ginesys application server has proxy configured in Internet Options to reach Internet. It may also observed, that verification of SMS configuration in SMS Notification utility by sending a test SMS gets succeeded but the scheduled SMS is not being sent vis via SMS Notification service. Further, investigating the logs of SMS Notification utility reveals following error message.

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1. Navigate to Ginesys Shared directory. The path is <Ginesys installed drive>\GSL\GINESYS12\Shared. To open the directory easily, right click on the Ginesys LaunchPad shortcut on desktop and click on 'Open File Location' from right-click menu.

2. Look for the file SMSProxy.config. Open the file in a text editor. In any case if the file SMSProxy.config is not found in Shared directory, you can save a text file at that location renaming as SMSProxy.config. While saving the text file as .config file, make sure the Save as type is selected as 'All Types (*.*)'

3. In the text editor, when the file SMSProxy.config is opened it is found empty. In a comma separated way, just type the proxy server IP address and Port as found in Internet Options menu. Make sure, there is only one line present. As an example
   

   Code Block
   172.16.3.1,8080

4. Save the file. You can also save oor or create the file at any different location, say on Desktop, and then copy the file within the Ginesys Shared directory.

5. Now validate the configuration by sending a test SMS from the utility UI.

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