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Issue Type

What to check / Basic actions

How to check

Remarks

Report is Not opening

Run Report SYNC

• Click on Repository tab and then run SYNC.

• Restart IIS (Follow either step)

  • Open CMD ( in Run as ad), type > IISRESET > Press Enter.

  • Open Windows Services (services.msc), restart the service ‘World Wide Web Publishing Service’

Entries in Ginapps.config for Report configuration

Ensure the following standard entries are present in Ginapps.config file.
Path: \GSL\GINESYS12\Shared\Ginapps.config

<add key="ReportURI" value="/GinesysReportUI/" />
<add key="CustomPort" value="" />

IMPORTANT: If different URL is mentioned as ReportUI and ReportAPI, DONOT DO NOT change that. Check accessing those URL to verify and consult with technical team if required.

Verify ReportAPI application

Access ReportAPI URL directly entering in browser. The format of ReportAPI URL is mentioned, change the server name or IP appropriately

http://<Server name or IP>/GinesysReportAPI/Api.asmx

Verify ReportUI application

Access ReportUI URL directly entering in browser. The format of ReportAPI URL is mentioned, change the server name or IP appropriately

http://<Server name or IP>/GinesysReportUI/Admin.aspx

Test Admin Configuration: Data Sources

• Go to Server > Data > Source

• For database connection check, Double click on GINESYS. Test Connection String using the icon.

• For verify Assemblies

Report path test connection under Server tab.

Server tab > General > Main Settings > We can find the Report Path line > Test the Report path.

GinesysWebReprts.xml file is present or not

C:\GSL\GINESYS12\GinesysReport\ReportUI\Config\GinesysWebReports.xml

Physical Path , AppPool , Standard Folder Security permission of ReportAPI folder.

Verify the physical path of ReportAPI folder and its AppPool from IIS Manager.

Verify the folder Security of ReportAPI folder. Standard set of security should be like :

1. SYSTEM ( Full Permission)

2. Creator Owner (Special Permission)

3. Administrators (Full permission)

4. Users (Read& Execute , List of Folders , Read , Special Permission)

5. IIS_IUSRS (Full Permission)

Physical Path , AppPool , Standard Folder Security permission of ReportUI folder.

Verify the physical path of ReportUI folder and its AppPool from IIS Manager.

Verify the folder Security of ReportUI folder. Standard set of security should be like :

1. SYSTEM ( Full Permission)

2. Creator Owner (Special Permission)

3. Administrators (Full permission)

4. Users (Read& Execute , List of Folders , Read , Special Permission)

5. IIS_IUSRS (Full Permission)

Report SYNC is not happening

GinesysWebReprts.xml file is present or not.

C:\GSL\GINESYS12\GinesysReport\ReportUI\Config\GinesysWebReports.xml

Folder Security permission of ReportUI & ReportAPI.

Verify the standard Folder security permission.

1. SYSTEM ( Full Permission)

2. Creator Owner (Special Permission)

3. Administrators (Full permission)

4. Users (Read& Execute , List of Folders , Read , Special Permission)

5. IIS_IUSRS (Full Permission)

Report Scheduler service is working

GinesysReportScheduler Service state.

RUN > Services.msc > Find the Report scheduler service > Check is it stopped or not installed.

If GinesysReportScheduler service is not installed then you need to install it. Please follow the below reference for Report Service installation.

eWebReportsScheduler.exe file

Find the below file is present or not from the following path.

<Ginesys Installation_drive>\GSL\GINESYS12\GinesysReport\ReportScheduler\eWebReportsScheduler.exe

eWebReportsScheduler.xml file

Find the below file is present or not from the following path.

<Ginesys Installation_drive>\GSL\GINESYS12\GinesysReport\ReportScheduler\eWebReportsScheduler.xml

Schedule Remoting Host test connection ?

Server > General > Main Settings > Scheduler Settings > Find Schedule Remoting host > test the connection.

Enable Report Scheduling Option is True

Server > General > Main Settings > Scheduler Settings > Find Enable Report scheduling > It should be set as True.

Open CMD with Admin privilege and run the below command.

Type Powershell ( press Enter )

Type below command.

dir <\GSL\GINESYS12\GinesysReport\> -Recurse | Unblock -File

Report Scheduler Mail is not happening

GinesysReportScheduler Service state

RUN > Services.msc > Find the Report scheduler service > Check is it stopped or not installed.

Test mail credentials in SMTP mailer from Launchpad.

Open Launchpad > SMTP Mailer > Click on Stop Service > Click Edit button > Put your credentials & test the smtp details. ( Do not save anything on this window ) .

eWebReportsScheduler.exe file

Find the below file is present or not from the following path.

<Ginesys Installation_drive>\GSL\GINESYS12\GinesysReport\ReportScheduler\eWebReportsScheduler.exe

Check mail settings in eWebReportsScheduler.xml file

Find the below file & check the settings from the following path.

<Ginesys Installation_drive>\GSL\GINESYS12\GinesysReport\ReportScheduler\eWebReportsScheduler.xml

Check SSL settings in eWebReportsScheduler.xml file set as true or false.

The common known ports are used in mail configuration i.e. 587,465,25,995 etc.

SSL ports : 587 , 465

No SSL ports : 25

If found SSL ports are attached under SMTP server name. SSL tag should be set as true.

NOTE : In Exceptional cases, private mail domain might be configured with 587 port with Non SSL configuration. So ,here we have to set false under SSL tag after testing with settings. It will be act like No SSL 25 port general SMTP port.

eWebReportsScheduler.exe.config file settings under Runtime tag.

Following tag needs to add under Runtime tag.from the the following path.

<loadFromRemoteSources enabled="true"/>

<Ginesys Installation_drive>\GSL\GINESYS12\GinesysReport\ReportScheduler\eWebReportsScheduler.exe.config

Mail got Abended under Report Scheduler Page.

Open CMD with Admin privilege and run the below command.

Type Powershell ( press Enter )

Type below command.

dir <\GSL\GINESYS12\GinesysReport\> -Recurse | Unblock -File