Page Comparison

Check status of service GinesysReportScheduler, should be in running.

Go to Services.msc
Find the service GinesysReportScheduler service.
Ensure service is running

If GinesysReportScheduler service is not found in service list, then you need to install it. Please refer Report Scheduler installation section in the Report installation guide.

Ginesys Reports Installation Guide

“Error occurred The service failed to start within 30 seconds.” - This message may appear while installing Report Scheduler service using InstallReportSchedulerSerrvice

Solution:
Unblock the scheduler executable \GinesysReport\ReportScheduler\eWebReportsScheduler.exe. See, check 4 below.

If service is found in stopped state, try to start the service. Unblock the scheduler executable \GinesysReport\ReportScheduler\eWebReportsScheduler.exe. See, check 4 below. If still service doesn’t start, note the error message appeared for further troubleshooting.

Check presence of eWebReportsScheduler.exe file

Find the file in the following location.

\GinesysReport\ReportScheduler\eWebReportsScheduler.exe

If missing, copy the file from Report kit.

Check presence of eWebReportsScheduler.xml file

Find the file in the following location.

\GinesysReport\ReportScheduler\eWebReportsScheduler.xml

If the XML is not present in the expected name, then

• Look for named as eWebReportsScheduler<Kit Version>.xml.

• Rename the file to eWebReportsScheduler.xml.

NOTE: Since the Ginesys Report file set is separately downloaded, Windows Smart Screen Filter marks most of the files as BLOCKED to execute.

• Go to file property of Report Scheduler executable file, GinesysReport\ReportScheduler\eWebReportsScheduler.exe.

• Observe, in the General tab at lower side, is there a check box or button to UNBLOCK.

• If the button or check box is found, then that means the files are in blocked state.

• Open CMD with Admin privilege and run the below command.

• Type powershell ( press Enter )

• Type following command. Mention the correct drive letter and verifypath verify path of Ginesys Report before execution.

• dir <Drive><Drive Letter>:\GSL\GINESYS12\GinesysReport\ -Recurse | Unblock -File

Test connection of Schedule Remoting Host

Go to Ginesys Web > Report > Server > General (left side menu) > Scheduler Settings (double click)
Find Schedule Remoting Host
Test the connection using the lightning Icon at the end of the URL field.

If find the field blank, mention following.
http://<Report Server IP>:2001 or tcp://<Report Server IP>:2001
Alter the protocol between tcp and http if connection is not successful.

Enable Report Scheduling Option is True

Server > General > Main Settings > Scheduler Settings > Find Enable Report scheduling > It should be set as True.