SYMPTOMS
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The software displays the following message - New Data Sync session could not be created. ( ORA-01400: cannot insert NULL into (“HFPL”. “DXSESSIONLOG”. “RUNMODE”) when user tries to update the software or download the update package from the update server.
CAUSE
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There might be multiple technical reasons for the system to run into such a problem.
But most commonly, this issue is a reflection of the 64-bit machine being run with a 32-bit environment. In such cases, the 64-bit ODAC which is used by the 64-bit installation of GINESYS fails to recognize the database.
RESOLUTION
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A probable resolution of this issue might be achieved by reinstalling ODAC. To re-install ODAC, follow the link below:
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If you still face the same issue, please log a ticket with GINESYS Helpdesk at support.ginesys.in
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