SYMPTOMS
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An error occurred while trying to restore POS backup using DBRestore.exe utility ,the following message appears on screen.
GINESYS Data Restore
Web Database connection failed.
Error:
A network-related or instance-specific error occurred while establishing a connection to SQL server. The server was not found or was not accessible.
CAUSE
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The issue is happening in POS server while trying to restore POS backup. During restore process DBRestore.exe tool tries to extract details and check connectivity of POS local database as well as web database along with data state from the latest backup file set. If the tool is unable to connect Web database then the above error message appears.
Web database connection details information is incorrect.
Unable to connect Web database due to network issues.
RESOLUTION
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CHECK 1:
Confirm Web database connection details information is accurate. If not then take a fresh WebDB configuration file from HO and set it all accordingly using WebDBlocator.exe utility.
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This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/
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