Troubleshooting articles


TitleCreatorModified
"Invalid URI : The URI is empty "- Error while opening Ginesys Report HomeTech ContributorMar 01, 2021
"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.Tech ContributorMar 01, 2021
Sync issue occurred as unique constraint U_INVGST_EINVOICE_02 is violating Deepankana RoyJan 12, 2021
"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or DesktopTech ContributorAug 25, 2020
"The process cannot access the file because it is being used by another process" - Error message appears while trying to take POS backup.Tech ContributorAug 25, 2020
"Unable to start/ stop scheduler service" - Error while clicking on Backup option to take POS backup.Tech ContributorAug 25, 2020
"Internal query processor error: The query processor encountered an unexpected error during execution. Change database context to 'msdb'" error message showing while trying to take POS backup.Tech ContributorAug 25, 2020
“Error occurred while connecting to remote machine. Access is denied." - when trying to open POS application from terminal.Tech ContributorAug 25, 2020
"'count' must be non-negative. Parameter name: count." - Error while attempting to backup POS databaseTech ContributorAug 25, 2020
"A certificate chain could not be built to a trusted root authority . A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." - Error while trying to install .NET Framework 4.6.2.Tech ContributorAug 20, 2020
“Database is not accessible. Please use the database locator utility to configure the database.”- when trying to open POS application from terminal.Tech ContributorAug 03, 2020
"SQL Server cannot process this media family.RESTORE FILELIST is terminating abnormally."-Error while load the.bak files in POS DBRestore.exe Utility.Tech ContributorJul 11, 2020
"No data uploaded yet for this site..."-Error appears while performing POS 1-2-3 step.Tech ContributorJul 11, 2020
"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.Tech ContributorJul 11, 2020
Ginesys Web Report Scheduler service is not running or working.Tech ContributorJul 11, 2020
"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.Tech ContributorJul 11, 2020
"Error 1935. An error occurred during the installation of assembly component. {98CB24AB-52FB-DB5F-A01F-C3B8B9A1E18E}. HRESULT: 0x800736FD."--Error While trying to install CRRuntime Report Engine.Tech ContributorJul 09, 2020
"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.Tech ContributorJul 07, 2020
"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.Tech ContributorJul 07, 2020
"Backup - Warning, An error occurred while registering types"- Error while trying to take POS backup.Tech ContributorJul 06, 2020