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Troubleshooting articles
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"Web Database connection failed. A network-related or instance-specific error occurred while establishing a connection to SQL server."-Error message appears while trying to restore POS backup using DBRestore.exe Utility
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"License Service is either not installed or not running. Please use Database Locator utility from server to resolve your issue."-Error is displayed while trying to login in POS application
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POS Application gets closed automatically while save bill /after SMS Send job/while adding a new customer during billing
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How To : Make License manager responsive during license update in HO server
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How to create & setup batch file if Oracle Service failed to start automatically after system startup
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"An error occurred while reading the backup information. The media family on device is incorrectly formed"-Error message appears while trying to restore POS backup using DBRestore.exe Utility
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"Error occurred while getting updates from update server. Unable to connect to the remote server"-Error message appears while trying to update POS using AutoUpdate.exe utility
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How To: Make Auto sync work when manual sync is functioning well in Ginesys POS Server
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The user is unable to open a web report as the web report module is not available to the user
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"An error occurred while reading the backup information. Cannot open backup device"- Error message showing while trying to restore POS backup using DBBackup.exe Utility
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Error in Upload: Access is denied - Error message is showing while uploading data from Ginesys to EasemyGST
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TDS is being rounded off incorrectly
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'Requested quantity of the item is not available.' - Error message displayed incorrectly while scanning items for transaction
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"Error: TNS" - Error message appears while trying to open Ginesys Web
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"Error occurred. Reason Could not load file or assembly 'Oracle.DataAccess, Version=2.121.2.0, Culture=neutral, PublicKeyToken=89b483f429c47342' or one of its dependencies"-Error appears while open Ginesys Launchpad after Ginesys re-installation
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Changes in POS Analytics Report Management
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Troubleshooting articles
Aparajita Basu Roy
Owned by
Aparajita Basu Roy
Jul 11, 2019
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Title
Creator
Modified
"Error: TNS" - Error message appears while trying to open Ginesys Web
Aparajita Basu Roy
Apr 11, 2023
Ginesys Report Scheduler is unable to read the working directory on the client side
Aparajita Basu Roy
Aug 16, 2022
Entire Item Master from Ginesys Web could not be exported into Excel
Aparajita Basu Roy
Jul 25, 2022
"License Service is either not installed or not running. Please use Database Locator utility from server to resolve your issue."-Error is displayed while trying to login in POS application
Aparajita Basu Roy
Aug 12, 2021
"Invalid URI : The URI is empty "- Error while opening Ginesys Report Home
Tech Contributor
Mar 01, 2021
"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.
Tech Contributor
Mar 01, 2021
"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or Desktop
Tech Contributor
Aug 25, 2020
"A certificate chain could not be built to a trusted root authority . A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." - Error while trying to install .NET Framework 4.6.2.
Tech Contributor
Aug 20, 2020
"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.
Tech Contributor
Jul 11, 2020
Ginesys Web Report Scheduler service is not running or working.
Tech Contributor
Jul 11, 2020
"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.
Tech Contributor
Jul 11, 2020
"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.
Tech Contributor
Jul 07, 2020
"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.
Tech Contributor
Jul 07, 2020
"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.
Tech Contributor
Jul 05, 2020
"Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed."- when trying to open Ginesys LaunchPad from HO workstation or terminal.
Tech Contributor
Jul 05, 2020
"ReasonColumn 'InvariantName' is constrained to be unique. Value 'Oracle.DataAccess.Client' is already present." - Error appeared while login in DataExchange Utility.
Tech Contributor
Jun 17, 2020
"Unable to connect to the remote server" or "Tcp channel protocol violation: expecting preamble." - Error while testing Schedule Remoting host connection
Tech Contributor
Jun 15, 2020
"Unable to connect to remote server" - Error message appears in SMS Notification utility log as SMS sending fails where internet proxy is configured
Arindam Banerjee
Jun 08, 2020
"Could not load file or assembly 'netstandard, Version=2.0.0.0,Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'...The system cannot find the file specified."- Error while trying to export any web report to excel format.
Tech Contributor
Jun 02, 2020
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond X.X.X.X:80" - Error while trying to open Ginesys Reports.
Tech Contributor
May 20, 2020
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