Troubleshooting articles

Title	Creator	Modified
"Error: TNS" - Error message appears while trying to open Ginesys Web	Aparajita Basu Roy	Apr 11, 2023
Ginesys Report Scheduler is unable to read the working directory on the client side	Aparajita Basu Roy	Aug 16, 2022
Entire Item Master from Ginesys Web could not be exported into Excel	Aparajita Basu Roy	Jul 25, 2022
"License Service is either not installed or not running. Please use Database Locator utility from server to resolve your issue."-Error is displayed while trying to login in POS application	Aparajita Basu Roy	Aug 12, 2021
"Invalid URI : The URI is empty "- Error while opening Ginesys Report Home	Tech Contributor	Mar 01, 2021
"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.	Tech Contributor	Mar 01, 2021
"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or Desktop	Tech Contributor	Aug 25, 2020
"A certificate chain could not be built to a trusted root authority . A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider." - Error while trying to install .NET Framework 4.6.2.	Tech Contributor	Aug 20, 2020
"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.	Tech Contributor	Jul 11, 2020
Ginesys Web Report Scheduler service is not running or working.	Tech Contributor	Jul 11, 2020
"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.	Tech Contributor	Jul 11, 2020
"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.	Tech Contributor	Jul 07, 2020
"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.	Tech Contributor	Jul 07, 2020
"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.	Tech Contributor	Jul 05, 2020
"Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed."- when trying to open Ginesys LaunchPad from HO workstation or terminal.	Tech Contributor	Jul 05, 2020
"ReasonColumn 'InvariantName' is constrained to be unique. Value 'Oracle.DataAccess.Client' is already present." - Error appeared while login in DataExchange Utility.	Tech Contributor	Jun 17, 2020
"Unable to connect to the remote server" or "Tcp channel protocol violation: expecting preamble." - Error while testing Schedule Remoting host connection	Tech Contributor	Jun 15, 2020
"Unable to connect to remote server" - Error message appears in SMS Notification utility log as SMS sending fails where internet proxy is configured	Arindam Banerjee	Jun 08, 2020
"Could not load file or assembly 'netstandard, Version=2.0.0.0,Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'...The system cannot find the file specified."- Error while trying to export any web report to excel format.	Tech Contributor	Jun 02, 2020
"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond X.X.X.X:80" - Error while trying to open Ginesys Reports.	Tech Contributor	May 20, 2020

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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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