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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!
Ginesys Report Scheduler is unable to read the working directory on the client side
- Aparajita Basu Roy
SYMPTOMS
Ginesys Report Scheduler is unable to read the working directory on the client side. When starting / restarting the Ginesys Report Scheduler service, all the previously made schedules are showing blank in the scheduler service window and emails are stuck.
CAUSE
MainSvcThreadFunc throw an exception System.TypeInitializationException: The type initializer for 'WebReports.Api.Scheduler.MainThread' threw an exception. ---> System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry. - Error message is shown when Ginesys Report Scheduler is run.
RESOLUTION
Open command prompt with "Run as Administrator".
Go to the C:\windows\system32> lodctr /r
Execute the command by pressing enter.
Message will be displayed - 'Error: Unable to rebuild performance counter setting from system backup store, error code is 2'
Go to the C:\windows\SysWOW64> lodctr /r
Message will be displayed - 'Info: Successfully rebuilt performance counter setting from system backup store'
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