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Ginesys Launchpad & Utilities
Troubleshooting (HO)
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"An error has occurred which is preventing the completion of this request. Please contact your administrator." - Error message is shown when user tries to open a report through Ginesys Web Reports
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"Cannot Sync reports" - Error message is displayed as Ginesys Web Reports opening with errors
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"GINESYS Report engine not yet configured. Please get in touch with your Administrator or call GINESYS Helpdesk."-Error while opening the Ginesys Report.
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"The requested name is valid, but no data of the requested type was found."-Error While trying to run any report from Home tab of Ginesys Reports.
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"No Output Generated"-While trying to view any report from Ginesys desktop application to web browser.
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Ginesys Web Report Scheduler service is not running or working.
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"ORA-01017: invalid username/password; logon denied. SYSTEM user connection is ok but SYS user connectivity failed" - Error while connecting HO database
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"Connection failed for GINESYS error:Column: 'invariantname is constrained to be unique value 'Oracle DataAccess Client' is already present.”
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"Unable to perform backup operation.Oracle export/import utility not found in the specified location.Ginesys backup...from the Ginesys Server not from any Ginesys client".- Error while run the Backup Utility from Ginesys Launchpad.
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"Could not connect to Ginesys Database. Please check the Database setting from GINESYS."--Error while run the Import Excel option from Ginesys Desktop Application.
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"Failed to update system registry, please try using regedit." - Error message is displayed when opening Discoverer report (tool) from workstation or VPN connection
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"Index was out of range. Must be non-negative and less than the size of the collection" - Error message shown while updating through HO AutoUpdater
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"Language data not found" - Error message displayed when user tries to apply the top-bottom filter in Ginesys Web Report
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"Only one connection is allowed in a transaction context if 'Promotable Transaction' attribute is set to 'local' "- Error message is displayed during sync
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"Primary Database connection failed in HO Server." - Error message is shown when the user tries to open the Desktop module
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"PRINT PREVIEW trigger raised unhandled exception ORA-06503" - Error message displayed while running Sales Invoice Register report
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"System cannot find the path specified" - Error is displayed when user is trying to run any of the GINESYS Services
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"There exists Plan record(s) in previous Accounting Year which is not yet completed" : Error message is shown when user try to plan New Stock Audit
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"There was an error with the scheduled report. Please contact your administrator." - Error message is shown when the user opens the Ginesys report mail
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"Unable to generate license information. Data Backup operation aborted" - Error message displayed while taking database backup due to an unregistered GinFileSystem.dll
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"You cannot install the 64-bit version of Microsoft Access Database Engine because you currently have 32-bit Office Product installed" - Error message shows when user tries to install a 64-bit version of Microsoft Access Database Engine
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Connection failed for Ginesys : Error : Launch pad error : Error message shown while logging into Ginesys HO or Ginesys Web
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Document cannot be worked on in Ginesys Desktop
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File or module is not opening from workstation but it is opening from server
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GINESYS software malfunctioning while running in Internet Explorer
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GRT Wizard is getting locked
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In Job Receipt (Bill Pending) Report Job Receipt Numbers (JRC No.) are not showing for pending service invoices.
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Line Level Charge is not calculating after pressing recalculate button, at the time of item quantity modification
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Login failed for Google mail account when being used in Ginesys Mail Notification utility
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Multiple modules (like Data Backup, Ginesys Web services, Web Database Locator etc) not opening due to missing application files
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SRT (Sales Return) Wizard is getting locked
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There is a mismatch between amounts calculated through GINESYS and amounts calculated by human agency
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Transaction rate is not updating at the time of entering Opening stock in stores.
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Web Report Scheduler manager is showing task as completed but no mail is being received by intended recipients
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“403- FORBIDDEN: ACCESS IS DENIED”- Error message is displayed when opening it for the first time after installation
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"Unable to connect to remote server" - Error message appears in SMS Notification utility log as SMS sending fails where internet proxy is configured
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“New Data Sync session could not be created. ORA-01400: cannot insert NULL into (“HFPL”. “DXSESSIONLOG”. “RUNMODE”)” - Error message is displayed by system
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“Server Error in ‘/GINESYSWeb’ Application”- Error message is displayed by the browser during Import Excel in GINESYS Web
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“Sync Status Display: FAILED”- Error occurs when user tries to sync store data with HO server and logs show a "Connection Time Out"
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“The GINESYS Licensing Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.”- Error message is displayed.
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“User not authorised to login. No privileges assigned.” - error message displayed when user tries to login to Ginesys Desktop.
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Excel Import Issue in Ginesys Web
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Issue in Downloading Item Image
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"Could not load file or assembly 'netstandard, Version=2.0.0.0,Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'...The system cannot find the file specified."- Error while trying to export any web report to excel format.
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CTL file was not uploading & "There is some problem in server. Please contact to vendor." Error message is showing
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"HTTP Error 503. The service is unavailable" - Error message is showing while user tries to import Excel file in Ginesys web
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"'<command>' is not recognized as an internal or external command, operable program or batch file" - Error message is shown while executing a Windows command through command prompt (cmd) or an executable program
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Planning Service is not available
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Numeric value is not bounded for any desire decimal places in Credit Note Analytics Report
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Unable to Transfer Cash from POS to HO in Ginesys
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Unable to Transfer Cash within Inter Branches(Organization Sites) in Ginesys
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"GINESYS Report engine not yet configured or service is not running." - error message showing during Report SYNC while Ginesys runs on HTTPS
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"Error: Unable to initialize for provider System.Data.OracleClient at WebReports.Api.Data.DbConnect.SetDbInfo(DbInfo dbInfo)" - Error message appears while Data Source connection testing fails in Ginesys Report menu.
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"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond X.X.X.X:80" - Error while trying to open Ginesys Reports.
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"Unable to connect to the remote server" or "Tcp channel protocol violation: expecting preamble." - Error while testing Schedule Remoting host connection
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"Invalid URI : The URI is empty "- Error while opening Ginesys Report Home
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"ReasonColumn 'InvariantName' is constrained to be unique. Value 'Oracle.DataAccess.Client' is already present." - Error appeared while login in DataExchange Utility.
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"License service is either not installed or not running. Please use system manager utility to resolve your issue." - Error while trying to open Ginesys HO Web or Desktop
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"Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed."- when trying to open Ginesys LaunchPad from HO workstation or terminal.
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"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.
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Sync issue occurred as unique constraint U_INVGST_EINVOICE_02 is violating
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Standard Troubleshooting Checklist - Ginesys Report
Frequently Asked Questions
Getting Started (ERP)
Other Articles
Technical KBs
Troubleshooting articles
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"Error occurred. Reason Could not load file or assembly 'Oracle.DataAccess, Version=2.121.2.0, Culture=neutral, PublicKeyToken=89b483f429c47342' or one of its dependencies"-Error appears while open Ginesys Launchpad after Ginesys re-installation
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How-to articles
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Changes in POS Analytics Report Management
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"Could not load file or assembly 'netstandard, Version=2.0.0.0,Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51'...The system cannot find the file specified."- Error while trying to export any web report to excel format.
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