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Connection failed for Ginesys : Error : Launch pad error : Error message shown while logging into Ginesys HO or Ginesys Web

Owned by Deepankana Roy (Unlicensed)
Last updated: Jun 11, 2018
1 min read

SYMPTOMS

When the user tries to test connection of oracle database with Ginesys web report the following error message is displayed- Please check the database connection (system connection). Reason: ORA-01034: ORACLE not available.


CAUSE

The most probable cause of the above issue is Oracle Service is not working. 

RESOLUTION

The solution of above issue is to Restart Oracle Service then the Ginesys Licensing Service. The steps are as follows:

  1. Go to Start > Services.

  2. Restart OracleServiceGinesys.

  3. Right click on OracleServiceGinesys.

  4. Click on Restart.

  5. Restart GINESYS Licensing Service.

  6. Right click on GINESYS Licensing Service.

  7. Click on Restart.

  8. Now Login into Ginesys HO and/or Ginesys Web.