Multiple modules (like Data Backup, Ginesys Web services, Web Database Locator etc) not opening due to missing application files
SYMPTOMS
Multiple modules like Data Backup, Ginesys Web services, Web Database Locator etc, fail to open and a error message is displayed saying that the specified application file is missing.
CAUSE
There are multiple reasons for the error message to be displayed.
- In case of Launchpad, the system is unable to find the required file.
- In case of Database Locator, the system is unable to find the web.config file.
- In case of Web Services, the IIS is missing.
RESOLUTION
All the above issues can be solved in the following method:
- Update the software and the dependency file.
This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/
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