Introduction

In this article we will describe the basic understanding and trouble shooting steps for Web Report module , those will help to understand the cause of the problem & its basic understanding to prevent such problem in future. Also it will help to avoid the unnecessary delay of tickets forwarding.

This Article is applicable for all those cases where No Web report is running or Web Report module is not opening or Some specific report menu is not running.

Area of Troubleshooting :

• Ginesys Report server or Ginesys Report Folder path identify or Location identify.

• Ginapps config file checking.

• Standard folder permission checking.

• Report applications checking using IIS Manager.

• Log searching for Advance troubleshooting.

• Basic Task

Basic steps to be performed at preliminary stage when any issue occurs ,

1.Run SYNC first from Repository tab.

2.Then reset IIS server in Ginesys HO server / Report Server system using IISRESET option in Command Prompt or CMD.

• Basic Troubleshooting steps

1.Check the Server tab settings of Ginesys Report Module :

a. Test the connection of Data source (Ginesys).

b. Check report path in Main Setting under Server tab.

c. Check the Remoting scheduler host path setting. ( protocol : http or tcp , server hostname or IP , Port : 2001 ).

d. Check the Report Scheduler service is running or not.

e. Check Ginapps.config file from <\GSL\GINESYS12\Shared> location and find the below rows.

<add key="ReportURI" value="/GinesysReportUI/" />
<add key="CustomPort" value="" />

2.Check the basic configuration from IIS manager :

a.Check standard Permission is enabled or not in each report application ( Report UI , Report API ):

1.SYSTEM ( Full Permission)

2.Creator Owner (Special Permission)

3.Administrators (Full permission)

4.Users (Read& Execute , List of Folders , Read , Special Permission)

5.IIS_IUSRS (Full Permission)

b. Check the Report Applications ( Report UI , Report API ) path :

Example: Physical path of Report UI folder and Path of GinesysReportUI set in IIS server is same or not.

Ex : C : \ GSL\GINESYS12\GinesysReport\ReportUI = below picture.

c. Check the Application Pool:

a.Check Report Applications GinesysReportUI, GinesysReportAPI , which must be run from GinesysReportAppPool.

d. Check the Application Pool identity :

a. Click on Application Pool at Left hand side , there must be a list view of AppPool at Right hand side , check GinesysReportAppPool is set to Application Pool Identity or not.

e. Check the Binding settings of default Web Site :

a. Click on Default Web Site , at the right hand side there is an option Binding. Click on that observe the binding details if any.

3. Procedure of advance Error findings :

In such cases after performing if the above basic checks fails and still problem exists, then you have to find out actual error from various logs.

1.log path for General Web Report related error : C : \ GSL\GINESYS12\WebUI\logs\log.txt

2.For Report scheduling related error : C : \ GSL\GINESYS12\GinesysReport\Report Scheduler\eWebReportScheduler.txt ( as per latest date & time)

First to Open IIS Manager :

• Go to RUN and type inetmgr or Go to Start Button type IIS server Manager. Find & enter into it.

At the Left side you will find IIS server name , below that you will see the Application Pool , just a little below you will find the Default Web Site along with its web applications or web sites. Like as below.

• Star Page

  • Server Name (Domain\username)

    • Application Pools

      • Sites

        • Default Web Site

          • GINESYSReportUI

          • GINESYSReportAPI

• To check Application Pool & its Identity

Just click on Application Pool , at the middle of the window you will see all Application Pool & its identity. For Web report Application Pool is GinesysReportAppPool and its Identity is ApplicationPoolIdentity .

• To check Default Web Site along with its Binding

Click on Default Web Site , at left hand side , you will see the Binding Option , click on that one small window will open and you can see all binding & Certificate details if any exists.

• To check Basic settings of any Web Report Application ( Ex. GinesysReportUI , GinesysReportAPI )

Click on any application , at left hand side you will find the Basic Settings option & click on it. Post that you can see the Alias Name , Application pool , Physical Path of that application.

• To check Permission of any Application ( Ex. GinesysReportUI , GinesysReportAPI ) ,

Click on the application and at the left hand side you will see Edit Permission option. Then click on it and you can find the Security tab. On that tab you can check & verify the Standard permission settings which is mentioned below section.

• Check standard Permission is enabled or not in each report application ( Report UI , Report API ):

  • SYSTEM ( Full Permission)

  • Creator Owner (Special Permission)

  • Administrators (Full permission)

  • Users (Read& Execute , List of Folders , Read , Special Permission)

  • IIS_IUSRS (Full Permission)