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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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SYMPTOMS

An error occurred while trying to open Ginesys LaunchPad from HO workstation. The following messages may appear after user tries to login into the application.

Ginesys workstation is not found installed in this system, Ginesys Desktop can run only if Ginesys workstation is installed.

CAUSE

Ginesys launchpad shortcut icon created directly from the mapped shared folder without installing the workstation application.

Or

If illegal shutdowns are there then a higher percentage chance is Application corruption.

RESOLUTION

Reinstall HO workstation using WKSetup file.

This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/ 

How To: Install work station or terminal in Ginesys HO

How To: Install work station or terminal in Ginesys HO

HO WS - "License service is either not installed or not running. Please use system manager utility to resolve your issue." - when trying to open Ginesys LaunchPad from all HO workstation or terminal

[Draft] HO WS - "License service is either not installed or not running. Please use system manager utility to resolve your issue." - when trying to open Ginesys LaunchPad from all HO workstation or terminal

HO WS - "License service is either not installed or not running. Please use system manager utility to resolve your issue." - when trying to open Ginesys LaunchPad from single HO workstation or terminal

[Draft] HO WS - "License service is either not installed or not running. Please use system manager utility to resolve your issue." - when trying to open Ginesys LaunchPad from single HO workstation or terminal

HO WS -"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.

[Draft] HO WS -"The drive or network connection that the shortcut ‘GINESYS.Ink’ refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available"- when trying to open Ginesys LaunchPad from HO workstation.

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