"License service is either not installed or not running." - Error message is displayed while opening GINESYS / GINESYS POS

SYMPTOMS

"License service is either not installed or not running." - error message is displayed when launching GINESYS or GINESYS POS software. The error is mostly observed while connecting to the service from workstations but in some cases may also be observed from server. This article will help you identify and fix possible connectivity errors while trying to connect to license service.

CAUSE

The reasons for this error is generally any one among the following -

1. Improper configuration of the License Manager settings.
2. Failure to access the license service TCP port over the local area network (LAN) due to system or security settings.

RESOLUTION

Before you report the issue to GINESYS Support, please perform the following checks at your end first -

VERIFYING LICENSE MANAGER  SETTINGS

1. Open GINESYS Launchpad and run License Manager from the launchpad. Go to the Settings tab and verify the following
   1. Machine Name: This should be the machine name where the license service is running. Typically this is the GINESYS Application Server machine name.
   2. Port: This is the TCP port on which the license service is running. Typically the port is 9000. It is recommended that you do not change this.
   3. Domain: This should be the machine name where the license service is running. Typically this is the GINESYS Application Server machine name.
   4. Domain User Name: Enter a valid domain/workgroup user name who can access the service on the specified server.
   5. Password: Enter the password for the domain user.
   6. Click OK to save the settings.
   7. Restart the license manager service for the changes to take effect.

VERIFYING THE CONNECTIVITY

1. Perform Telnet to check whether the specified TCP port is reachable from the local machine.
   
   
2. If Telnet does not succeed, investigate and resolve any issue that is preventing the connecivity. Probable reasons are - 
   1. Windows Firewall settings on the license server machine is blocking inbound TCP connection on the specified port. In that case create a new inbound TCP rule to allow the specified TCP port.
   2. Any custom security software like QuickHeal, Norton, McAfee preventing inbound TCP connection on the server or outbound connection from the local machine.
   3. Any physical network issue preventing the connectivity.
      
      

 This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/