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Troubleshooting POS
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"A severe error occurred on the current command. The results, if any, should be discarded" - Error message displayed while running data sync at POS
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"A transport-level error has occurred when receiving results from the server" - Error message is displayed during Data Sync
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"A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The semaphore timeout period has expired.)" error message displayed while running data sync at POS
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"An abnormal shutdown has been detected for SQL Server. — Please take a full database backup to proceed." - Error message shown although there is no recent abnormal shutdown
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"An error has occurred while fetching the data" - Error message is shown while item is being downloaded from web.
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"Backup failed for <server name>;System.Data.SqlClient.SqlError: Cannot open backup device"
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"Cannot connect to WMI provider..." while opening SQL Server Configuration Manager
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"Could not load file or assembly 'Microsoft.SqlServer.SMO, Version=11.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc891' or one of its dependencies. The system cannot find the file specified." - Error message is displayed while opening GINESYS Web
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"'count' must be non-negative. Parameter name: count." - Error while attempting to backup POS database
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"Database integrity checking failed. Stopping backup operation." - Error message is displayed while running full data backup at POS
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"No data uploaded yet for this site..."-Error appears while performing POS 1-2-3 step.
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"Device is not ready." - Error message is displayed when the user tries to take backup / copy the backup folder in an external device
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"License service is either not installed or not running." - Error message is displayed while opening GINESYS / GINESYS POS
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"Error 1935. An error occurred during the installation of assembly component. {98CB24AB-52FB-DB5F-A01F-C3B8B9A1E18E}. HRESULT: 0x800736FD."--Error While trying to install CRRuntime Report Engine.
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"Missing operand before '/' operator." - Error message is shown on multiple scenarios
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"System could not detect if your local data is compatible with your head-office (HO) data....." -Error message is displayed during POS Start up
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"Terminal initial is required.Please enter terminal initial for terminals." - Error message is shown when user tries to start POS
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"The conversion of a varchar data type to datetime data type resulted in an out-of-range value" - Error message is being displayed while sync and/or settlement
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"This application could not be started. Do you want to view information about this issue?" - Error message is shown while the user tries to run any executable file (.exe)
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'$' sign appears as Base Currency instead of '₹' or 'Rs' in Analytic Report
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AutoUpdate was stopping while downloading software
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Barcode is not shown in POS report view or printout
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Ginesys POS Startup Slow from Terminals
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Item could not be downloaded due to wrong port configuration
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POS Bill not printing after GINESYS has been installed
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POS not opening
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Scheduler service is installed in more than one terminal - Error message is shown when user tries to open POS
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SQL Server service fails to start
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The latest backup information is not available in the HO, despite taking regular backup and syncing it from POS
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The request failed with HTTP status 417: Expectation Failed. The system failed to retrieve .... - Error message was displayed when user tries to know the EasyPoints of a customer
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Unable to save bills in POS
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Unidentified Connected Application causes problems in POS AutoUpdate
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Warning : Error message shown while user wants to view the Sale Tree Report in Ginesys POS
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“CRC Error: The file being extracted appears to be corrupted.” - Error message is displayed when user is trying to sync POS with HO
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“Database integrity checking failed. Stopping backup operation. Reason: Table error: table 'POSBill' (ID 373576369). Data row does not have a matching index row in the index 'POSBill_L03' (ID 4)." - Error message is shown while taking a full backup.
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“VAT Ledger not defined”- Error message shown during settlement at POS
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Recommended Antivirus Exclusions for Ginesys
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"Could not load file to assembly..... or one of its dependencies. The system cannot find the file specified"- Error message is shown on Ginesys POS Application login
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Report is not generating in x64 bit system after installing Crystal Report Runtime x64 bit
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"Backup - Warning, An error occurred while registering types"- Error while trying to take POS backup.
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"There is no row at position 0."-Error While trying to open POS.
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"SQL Server cannot process this media family.RESTORE FILELIST is terminating abnormally."-Error while load the.bak files in POS DBRestore.exe Utility.
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“Database is not accessible. Please use the database locator utility to configure the database.”- when trying to open POS application from terminal.
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“Error occurred while connecting to remote machine. Access is denied." - when trying to open POS application from terminal.
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"Internal query processor error: The query processor encountered an unexpected error during execution. Change database context to 'msdb'" error message showing while trying to take POS backup.
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"The process cannot access the file because it is being used by another process" - Error message appears while trying to take POS backup.
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"Unable to start/ stop scheduler service" - Error while clicking on Backup option to take POS backup.
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Cannot Revert Store to Store Transfer Documents
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Differential backup is not successful for the last sync. (Session id <>). You need to take a full backup. - Error message is showing and POS is not opening in terminals getting below error
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Error: Cannot open report: - Error message is shown when trying to open Report Home
Frequently Asked Questions (POS)
Ginesys POS Release Notes
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Troubleshooting POS
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Troubleshooting POS
Aparajita Basu Roy
Owned by
Aparajita Basu Roy
Last updated:
Sept 15, 2022
1 min read
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