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Unidentified Connected Application causes problems in POS AutoUpdate

Owned by
Aparajita Basu Roy
Sept 15, 2022
1 min read

SYMPTOMS

An issue has been found where POS AutoUpdate could not proceed because of a third party application. Our AutoUpdate detects the presence of this “Connected Application” but shows them as “Idle”.

CAUSE

It has been found that some of these applications has two parts, one runs as an Application (that can be viewed in the Task Manager > Applications tab) and the other part as a Windows Service and these applications and services are found connected to our database for some reason, usually for data extraction purposes in reports. But they may also run exclusively as a service or as just an application.

RESOLUTION

On closing the third party application and stopping the service, the AutoUpdate will run successfully but the service will possibly restart automatically (on next boot) and again interfere with AutoUpdate.

This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/ 

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