SYMPTOMS

Requested by: Jit Chatterjee 03/Dec/2018

In case of updating HO application, the downloaded package fails to extract and shows the following error:

“Access to the path 'C:\Users\administrator.XXXX\AppData\Roaming\GINESYS\AutomaticUpdates\SWUpdates\Extract\Shared\POSRecoveryManager.exe' is denied.”

CAUSE

One of the probable causes for the above issue is – antivirus which was incorrectly considering the downloaded updates of Ginesys as Malware.

Incorrect identification of Ginesys application as malware by various antivirus applications is often a major cause of performance issues. Ginesys has found that in most cases the antivirus was not properly configured. Forceful execution of virus scanning may stop execution of other applications and services due to file type mismatch or file locking. 

RESOLUTION

Depending on your company policies, we recommend you to implement exclusions of the directory structures for read, write and scan options to avoid issues caused by the antivirus software.

Recommended List of Exclusions:

Always exclude following directories with the subdirectories and files in the server -

If you want to check antivirus logs, please check the link given below - 

For Kaspersky -  https://www.kaspersky.co.in/small-to-medium-business-security/resources/products/kaspersky-endpoint-security-cloud-how-to-video

For Quick Heal - https://www.quickheal.co.in/using-qh

For McAfee(Recommended link) - C:\Documents and Settings\All Users\Application Data\McAfee\Managed VirusScan\Logs