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POS not opening

Owned by Aparajita Basu Roy
Sept 15, 2022

SYMPTOMS

POS is not opening at the store.

CAUSE

There are a number of reasons for the issue. The most probable cause is abnormal shut down of the system. Besides that, there are other reasons results that in the same issue. The probable causes are listed below. This checklist will ensure that you have tried to understand the most common reasons for the issue and resolve them. If the issue still persists, please feel free to contact GINESYS support.

Cause 1

This issue might arise if any of the Services in POS gets removed due to abnormal shut down. The Services include:

  1. GINESYS POS License Service
  2. GINESYS POS Scheduler

Resolution 1

Cause 2

Another probable reason for the issue might be some hard disk trouble caused due to abnormal shut down or other system issues. The following error messages might be found- POS not found, Database Suspected, DBCC check DB Error or POS Backup Error.

Either

You can check for the hard disk error, in the following process:

  1. Go to Windows search and type Event Viewer and click OK (or press Enter) or go to Run (by pressing Windows + R key together) and type eventvwr.msc and click OK (or press Enter). The Event Viewer opens.
  2. On the left-hand side, go to Windows Logs - System. The System module opens.
  3. Now on the right-hand side, click on the Filter Current Log... option. The Filter Current Log window opens.

  4. Under the Filter tab, select Errors in the Event levels field. Also provide the event Ids in the space marked in red.

               

    For illegal and unexpected shutdown errors use event Ids like 6008 etc and Disk related error use event Ids : 7, 51, 8966, 153, 157, 15 etc.

  5. Click OK.
  6. The list of errors will be displayed on the screen. The error details will be displayed in the General section.
  7. In this case, look for messages like This device <Device name> has a bad block or This device <Device name> has a bad sector.

Or

You can also check for the error in this process:

  1. Right click on the POS Desktop icon and click on the Open file location option. The GINESYS POS window opens in File Explorer.
  2. Look for Database Locator. Right click on it and click on the Run as Administrator option. The Local Database Locator and Tools window opens.
  3. Go to the Utilities tab and click on the View Critical Systems Events button. The Windows Event Viewer window opens.

  4. You will find a number of errors displayed in a list format. Go to the top right hand corner of the Source column and click on the Filter button. Select Disk from the drop-down.

    In case, Disk option is not present in the drop-down, then you might not have a disk problem.

  5. You can see their details (in the Record Description section below) by clicking on them.
  6. Messages like This device <Device name> has a bad block or This device <Device name> has a bad sector might be displayed.

Resolution 2

Cause 3

Another probable cause for the issue might be that the three services in POS, namely, SQL Service, License Service and Scheduler Service are all in a 'Stopping' state. In other words, the services did not shut down completely.

An error message - Database connection failed. - might be displayed on the screen, if only SQL Service has failed to stop completely.

Resolution 3

RESOLUTION

Resolution 1

 The problem might be solved by installing the Services.

  1. GINESYS POS License Service: To know how to install the POS License Service, click on the link: /wiki/spaces/~5570584eb70e2b10514081a4b0925399f77519/pages/229736587
  2. GINESYS POS Scheduler: To know how to install the POS Scheduler Service, click on the link: /wiki/spaces/~5570584eb70e2b10514081a4b0925399f77519/pages/229736599

Resolution 2

There can be two scenarios in this case. They are

  1. POS is not opening due to abnormal shutdown.
  2. POS is not opening as there might be some hard disk trouble.

GINESYS POS Scheduler service must be stopped and the Startup Type set to Manual before starting the data restore process. This is applicable for both scenarios given below.

Scenario 1

The steps are as follows:

  1. Right click on the POS Desktop icon and click on the Open file location option (or follow the path: <Installed drive>:\Program Files (x86)\GSL\GINESYS POS).
    The GINESYS POS window opens in File Explorer.
  2. Look for DBRestore and right click on it. Then click on the Run as Administrator option. The Database Restore window opens.

  3. Follow the link to know, how to restore data in POS: /wiki/spaces/~5570584eb70e2b10514081a4b0925399f77519/pages/71565500

    While restoring the data, if you come across any errors or mismatch between Last DxSend ID (Backup) and Last DxSend ID (Web) or between Last DxReceive ID (Backup) and Last DxReceive ID (Web) fields, then contact your Account Manager and recover from HO. 

Scenario 2

The steps are as follows:

  1. Make a copy of the Backup folder in an external drive like DVD or Pendrive, etc.

    Before copying the Backup file, make sure that the backup file is not corrupted. In order to do so, repeat the steps of  Scenario 1. If you can successfully restore the data, then the data is not corrupted and is ready to be copied. Otherwise, contact your Account Manager and recover from HO. 

  2. Now repair or replace the hard disk and restore the backup file using the external drive by following the link: /wiki/spaces/~5570584eb70e2b10514081a4b0925399f77519/pages/71565500

Resolution 3

The steps are as follows:

  1. Restart the system.

If your problem still persists, then contact our Ginesys Care portal - https://care.ginesys.in/