mO SharemO Share

How To: Check the logs in Ginesys POS and Ginesys Web

Owned by Suchandra Nandi (Unlicensed)
Last updated: Aug 13, 2019 by Deepankana Roy (Unlicensed)
2 min read

Logs need to be checked to identify errors and check if the software is working as it should.

IMPORTANT

NOTE:
Logs file name will start with “ApplicationName_” for example - logs for POS Application will start with "GINESYS_POS_"


 Check Logs for Ginesys POS

Step-by-step guide

Follow the given steps to check the logs in Ginesys POS:

  1. Ginesys POS log files can be accessed by entering the following path in the Windows Explorer: C:\ProgramData\GINESYS\Logs.
  2. Sort it by - Date Modified.
  3. Select the latest text file.

               


Important information

  1. Location of all log files are same whether in POS or HO - i.e. C:\ProgramData\GINESYS\Logs - HO has separate folders for each application, while POS logs are written in files directly.
  2. POS log files are arranged alphabetically date wise - error logs are marked at the end
  3. In case the Program Data file is hidden follow the steps given below to Unhide it.

    • Navigate to the Control Panel.

    • Select Appearance and Personalization option.

    • Within the Folders option, select Show hidden files and folders.

    • This will open the Folder Explorer Options menu.

    • Uncheck the Hide protected operating system files (Recommended) checkbox to view System Files and Folders.


 Check Logs for Ginesys Web

Step-by-step guide

Follow the given steps to check the logs in Ginesys Web:

  1. Go-to the following path: D:\GSL\GINESYS12\WebAPI\Logs
  2. Choose the ErrorApp.txt file.