Introduction
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In this article we have described the basic understanding and trouble shooting steps for Web Report module , those will help to understand the cause of the problem & its basic understanding to prevent such problem in future. Also it will help to avoid the unnecessary delay of tickets forwarding.
Check List of various common problems and its quick resolution guide are listed in table format below.
Issue Type / Problem Type | What to check / Basic actions | How to check ( Quick Guide ) | Remarks |
Report is Not openingnot opening / Home is not opening. | Run Report SYNC |
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Entries in Ginapps.config for Report configuration | Ensure the following standard entries are present in Ginapps.config file.
IMPORTANT: If different URL is mentioned as ReportUI and ReportAPI, DO NOT change that. Check accessing those URL to verify for verification and consult with technical team if required. | ||
Verify ReportAPI application | Access ReportAPI URL directly entering in browser. The format of ReportAPI URL is mentioned, change the server name or IP appropriately
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Verify ReportUI application | Access ReportUI URL directly entering in browser. The format of ReportAPI URL is mentioned, change the server name or IP appropriately
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Test Admin Configuration: Data Sources |
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Report path test connection under Server tab. | Server tab > General > Main Settings > We can find the Report Path line > Test the Report path. | ||
GinesysWebReprts.xml file is present or not |
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Physical Path , AppPool , Standard Folder Security permission of ReportAPI folder. | Verify the physical path of ReportAPI folder and its AppPool from IIS Manager. Verify the folder Security of ReportAPI folder. Standard set of security should be like :
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Physical Path , AppPool , Standard Folder Security permission of ReportUI folder. | Verify the physical path of ReportUI folder and its AppPool from IIS Manager. Verify the folder Security of ReportUI folder. Standard set of security should be like :
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Report SYNC is not happening | GinesysWebReprts.xml file is present or not. |
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Folder Security permission of ReportUI & ReportAPI. | Verify the standard Folder security permission.
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Report Scheduler service is working | GinesysReportScheduler Service state. | RUN > Services.msc > Find the Report scheduler service > Check is it stopped or not installed. | If GinesysReportScheduler service is not installed then you need to install it. Please follow the below reference for Report Service installation. |
eWebReportsScheduler.exe file | Find the below file is present or not from the following path.
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eWebReportsScheduler.xml file | Find the below file is present or not from the following path.
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Schedule Remoting Host test connection ? | Server > General > Main Settings > Scheduler Settings > Find Schedule Remoting host > test the connection. | ||
Enable Report Scheduling Option is True | Server > General > Main Settings > Scheduler Settings > Find Enable Report scheduling > It should be set as True. | ||
Open CMD with Admin privilege and run the below command. Type Powershell ( press Enter ) Type below command.
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Report Scheduler Mail is not happening / Schedule Report goes to Abend State. | GinesysReportScheduler Service state | RUN > Services.msc > Find the Report scheduler service > Check is it stopped or not installed. | |
Test mail credentials in SMTP mailer from Launchpad. | Open Launchpad > SMTP Mailer > Click on Stop Service > Click Edit button > Put your credentials & test the smtp details. ( Do not save anything on this window ) . | ||
eWebReportsScheduler.exe file | Find the below file is present or not from the following path.
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Check mail settings in eWebReportsScheduler.xml file | Find the below file & check the settings from the following path.
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Check SSL settings in eWebReportsScheduler.xml file set as true or false. | The common known ports are used in mail configuration i.e. 587,465,25,995 etc. SSL ports : 587 , 465 Non SSL ports : 25 If found SSL ports are associated under SMTP server name. SSL tag should be set as true. | NOTE : In Exceptional cases, private mail domain might be configured with 587 port with Non SSL configuration. So ,here we have to set false under SSL tag after testing with settings. It will be act like Non SSL 25 general SMTP port. | |
Failed to attach mail attachment for Report Scheduler. Then we need to eWebReportsScheduler.exe.config file settings under Runtime tag. | Following tag needs to add under Runtime tag.from the the following path. <loadFromRemoteSources enabled="true"/>
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Report Scheduler Abended under Report Scheduler Page. | Open CMD with Admin privilege and run the below command. Type Powershell ( press Enter ) Type below command.
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