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SYMPTOMS

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In license manager while clicking on the Search Online button for a license update it's getting unresponsive.

Cause

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HO server unable to connect GSL Licensing Server (lc.ginesys.co.in) typically on non-default SQL Server Port 51433.

RESOLUTION

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Check connectivity between HO server and GSL license server via telnet command. Telnet Client feature should be installed/enabled from Add Roles/Features or Turn windows features on or off .

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