The HO may find various actions taken at the store level to be justified only for specific reasons and to facilitate the same the reason master is created.

Pre-requisites

1. The users' role must have access to the Reason feature by enabling Add / Modify app operation for the feature in Admin - Security - User - Role through Retail Management - Utilities - Setup - Configure.

Step-by-step guide

The steps are as follows: 

1. Go to Ginesys Web - Retail Management - Setup - Configure - Reason. The Reaon module opens.
   
   

2. Click on the Add button. The Reason window opens with two mandatory fields - Reason and Type.
   
   

3. In the Reason field, provide the reason for the particular operation for which the reason is needed.
   
   

4. Provide the Type of the POS operation for which the reason is needed.

   Note: Following are a few examples of reasons for some of the POS operations -

   1. Reason for No Sales - Store closed due to unforeseen circumstances, Curfew etc.
   2. POS Returns - Size / Colour issues
   3. Goods Return - Damaged Goods, Incomplete Sets
   4. Void Bill - Customer did not buy goods

   The various POS operations for which reasons might be configured are - 

   • POS Return
   • Goods Return
   • No sale
   • Void Bill
   • Void Delivery Slip
   • POS Order Cancellation
   • Pay In / Out
   • Void Deposit Bill
   • Void Refund Bill 

   
   

5. Once done, click on the Save & Close button.
   
   
6. Now Sync it to the stores where the reasons must be applied.

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