We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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SYMPTOMS

GRT Wizard is getting locked/hanged with the message shown - 

GRT process is currently in progress at terminal <TERMINAL> by <USER>. Please wait for the process to be complete. 

CAUSE

The GRT Wizard gets locked, if for some reason, one user who was using the GRT Wizard kills the process from Task Manager . Other users whose sessions were thus killed cannot  use the GRT Wizard module thereafter.

RESOLUTION

Follow the steps as given to resolve the issue.

  1. Open the database using any of the following tools - TOAD, SQL Plus, SQL Developer.
  2. Log onto the client schema.
  3. In the OPERATION_LOG table WHERE MODULE_NAME = GRTWizard, delete the record of the source terminal (who has locked GRT Wizard) as shown in the error message as "terminal <TERMINAL>" .

GRT Wizard should now work fine.

If the problem persists please log a ticket at support.ginesys.in

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