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"Unable to generate license information. Data Backup operation aborted" - Error message displayed while taking database backup due to an unregistered GinFileSystem.dll

Owned by
Ginesys Knowledge Team
Last updated: Nov 07, 2017 by
Suchandra Nandi (Unlicensed)
1 min read

SYMPTOMS

Database backup cannot be taken in GINESYS HO. The following error message is being generated.

"Unable to generate license information. Data backup operation aborted". Neither the .bak file nor the .dmp file is getting created.

 

CAUSE

One of the causes for the error message to be shown is the presence of an unregistered/wrong version of GinFileSystem.dll. A look at the Runtime logs may show the following error - Unable to generate Licence backup due to OLE error. 

RESOLUTION

A probable resolution of this issue might be achieved by following the given steps:

  1. Go to C:\Program Files\Common Files\Ginesys Shared
     
  2. Check if GinFileSystem.dll is present in the above folder.

  3. If it is present, type cmd in your Windows search box and open the command prompt.
     
  4. Now run the following command at the prompt, Regsrv32 \Program Files\Common Files\GINESYS Shared -u to unregister the GinFileSystem.dll
     
  5. Now to register the correct version of the GinFileSystem.dll run the following command at the command prompt, Regsrv32 ...\Program Files (x86)\Common Files\GINESYS Shared\GinFileSystem.Dll 
     
  6. Attempt to take a manual backup.

  7. Backup should be successful.

This should resolve your issue, in case you face it again please contact our Ginesys Care portal - https://care.ginesys.in/ 

an unregistered/wrong version of GinFileSystem.dll