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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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SYMPTOMS

An error is appeared on Screen while trying to export any web report to Excel format. The error is as follows.

Could not load file or assembly 'netstandard, Version=2.0.0.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies. The system cannot find the file specified.    

at Syncfusion.XlsIO.Implementation.XmlSerialization.FileDataHolder.SaveStyles().

CAUSE

The current version of Ginesys Report requires Microsoft .NET Standard 2.0 or above for some operations. Export a report to excel is on of such dependent feature. Microsoft .NET Standard 2.0 comes with the installation of Microsoft .NET Framework 4.7.2 on the server running Ginesys Report. In most cases it is the same server running Ginesys HO application. The above error appears when Microsoft .NET Framework 4.7.2 is missing on application server.

Currently, Microsoft .NET Framework 4.7.2 is pre-requisites for Ginesys. Please visit the following article to see the list of pre-requisites.

Software pre-requisites for Installation of GINESYS v 11.100.0

RESOLUTION

  • Install the Microsoft .NET Framework 4.7.2 in Ginesys HO applications server. If the Report role is configured on different server, then this framework requires to be installed on that server.

  • Restart the server.

This should solve this issue.

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