SYMPTOMS
"Primary Database connection failed in HO Server." - Error message is shown when the user tries to open the Desktop module.
CAUSE
There can be multiple reasons for this error to occur. This checklist will ensure that you have tried to understand the most common reasons for the issue and resolve them. If the issue still persists, please feel free to contact GINESYS support.
RESOLUTION
Check 1
Sqlnet.ora logon version might not be defined in Oracle 12c Database.
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