Sometimes a POS bill might fail to print properly which could be the result of printer issues like ink failure, paper got stuck to the printer etc. Other than printer issues, the customer too might want a reprint of the bill as he might have lost his bill or it was torn while taking the print out etc. Such incidents might result in a situation where you need to reprint the bill. This article describes how to reprint POS bills.

Pre-requisites

1. The users' role must have access to the Reprint feature by enabling the app operation for the feature in Admin - Security - Roles - Normal POS.
   
   

2. You can reprint bills up to the number of days decided by HO.
   

   You can check the number of days for which reprinting of bills is allowed in the following path: Admin - Policy - Master Policy - User Settings. In the User Settings section, look for Allow backdated reprints for POS bills up to (in Days) option. Reprinting bills beyond the specified number of days from current date is not possible.

   
   

3. The system must be connected to a printer.

Step-by-step guide

The steps are as follows:

1. Open the POS module in GINESYS POS.
   
   

2. Click on the Bill (or press F4 key) > Reprint option. Search Bills window opens. Alternatively, you can either click on POS Taskpad > Bill Reprint (or press Ctrl+9 keys).
   
   

3. Click on POS Bill option beside the Search criteria.
   
   

4. Enter as many details as possible in the search options. The options are:
   
   

   1. Bills within this date range- You need to enter the date range in the From and To fields. Choose your date range from the date picker or the calendar.

      Note: The date by default starts from the current date. It can be adjusted as per your need.

   2. Bills of this customer- This will show all the bills that have been issued in the name of a particular customer. You can then select the required bill.
      
      

   3. Bill number like the following- If your customer has carried the bill along with him, then you can look for that particular bill by entering the bill number of the customer.
      
      

   4. Bills containing the following items- This enables you to search the bill by scanning the barcode of the items.

      Note: This is a much slower process as one barcode might exist in many bills.

   5. All bills within this amount range- This will show you all the bills within the price range entered.
      
      

5. Then click on Search.
   
   

6. Select the required bill.
   
   

7. You can view the details of the required bill by clicking on the Bill Detail button.

   Note: All details will be shown in a read-only mode.

8. Click on Reprint button.
   
   

9. The required bill will be printed.
   
   
10. Click on Cancel in the Search Bills window to close the window.