We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!">
We’re excited to announce that the latest information is now available on our new site, the Ginesys One Wiki!. Visit the site for up-to-date resources and insights. We look forward to continuing to support you there!

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SYMPTOMS

The software displays the following error message - New Data Sync session could not be created. ORA-01400: cannot insert NULL into (“HFPL”. “DXSESSIONLOG”. “RUNMODE”)- when user tries to update the software or download the update package from the update server. 

CAUSE

There might be multiple technical reasons for the system to run into such a problem.

But most commonly, this issue is a reflection of the 64-bit machine being run with a 32-bit environment. In such cases, the 64-bit ODAC which is used by the 64-bit installation of GINESYS fails to recognize the database.

RESOLUTION

A probable resolution of this issue might be achieved by reinstalling ODAC. To re-install ODAC, follow the link below:

HOW TO: Install ODAC (Oracle Data Access Components)

If you still face the same issue, please log a ticket with GINESYS Helpdesk at support.ginesys.in

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