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SYMPTOMS

Sales and Distribution > Order Management > Outright > Sales Invoice report print preview may raise the following unhandled exception error

- PRINT PREVIEW trigger raised unhandled exception ORA-06503. Please refer to the figure below.

CAUSE

One of the probable causes of this issue is that the Report60.plx file is of incorrect version. 

RESOLUTION

Doing a file reset will resolve this issue. Follow the steps below to reset the application files to their correct versions.

  1. Run the GINESYS HO Updater utility.
  2. Go to the second tab Update Software.
  3. Click Download button on the bottom right of the screen.
  4. Once the process completes it will replace any missing or improper application files in your system.




  5. Now attempt to run Sales Invoice Register report again.

 

It should run without any issues.

In case you still face the same issue, please log a ticket with GINESYS Helpdesk at support.ginesys.in

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