How To: Do an Adhoc Return of item

Customers may wish to return an item at POS (Normal POS or Collection Centre) but may not be able to present an invoice or POS Bill for the same. In such cases an adhoc return of item is done. This article explains how an adhoc item return is done.

Pre-requisites

1. The Allow Return application operation must be enabled in Administration (module) - Security - Roles for the POS mode (Normal POS and POS as Collection Centre) you wish to operate.
2. In Normal POS mode; if the Return mode is ON option is enabled from the Task menu, the items scanned can only be treated as Return Items and not as Sale Items.

Step-by-step guide

The steps are as follows:

1. Scan the item and press Enter to see the item in the billing area.
   
   
2. Click on the Return button and the item has a negative quantity.
   
   
3. If required, adjust the quantity of item to be returned.
   
   
4. Tag the Sales Person (if mandatory).
   
   
5. Tag Customer (if mandatory).
   
   
6. Provide Return Reason (if mandatory).
   
   
7. Now click Payment (F8).
   
   
8. If there is a sale item to be included in the same bill then the net payable amount would be the difference amount between the price of the return item and the price of the sale item. The net payable amount may be paid through any MOP - cash, credit card, e-wallet etc. Otherwise, a credit note may be generated for the customer and in certain cases refunds may be given.
   
   
9. Save the bill and close the Payment window.