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Error: Cannot open report: - Error message is shown when trying to open Report Home

Owned by
Aparajita Basu Roy
Last updated: Apr 26, 2023
2 min read

SYMPTOMS

When trying to open Report Home page the following error message is being displayed - 

Error:

Cannot open report:

Please contact Ginesys Support Team

CAUSE

There may be multiple causes for the above issue, following causes need to checked in order for analysis -

  1. No space is available in Hard disk where Ginesys Report is installed.
  2. Unknown reason - IIS related issue
  3. Admin page Loading Issues (Localhost/GINESYSReportUI/Admin.aspx)
  4. .Net 4.7.2 is not installed

RESOLUTION

Case 1: Disk Space issue

  1. Go to> This PC > Check the Drive space where Ginesys Report is installed.
  2. Clear the space from Drive.
  3. Reset IIS (Goto > Run (Run as Administrator) > Type “IISREST”).
  4. Now login into Web and Open Home.


Case 2: Unknown reason IIS related issue

  1. Reset IIS (Goto > Run (Run as Administrator) > Type “IISRESET”).
  2. Now login into Web and Open Home


Case 3: Admin page Loading Issues (Localhost/GINESYSReportUI/Admin.aspx)

It is  recommended to verify the Case 1 and Case 2 and if the same issue persists, then follow the Case 3

  1. Do sync in repository (Take consent of client before sync).
  2. Open the “Localhost/GINESYSReportUI/Admin.aspx” page but observe it is showing an error message as given below -
            Admin Loading Issues
           Adding Entity with id 'PROC$LRISUSUM_01' failed because another entity with that id already exists in the collection. Please make sure Entity ids are unique
          There is a duplicate Join from 'SRVI Header' to 'SRVI HSN'. This is joining #863 in the configuration

  3. Delete the PROC$LRISUSUM_01
  4. Now open the report home page.


Case 4: .Net 4.7.2 is not installed

  1. Download the .Net 4.7.2 from following URL (https://support.ginesys.in/downloads/current/NDP472-KB4054530-x86-x64-AllOS-ENU.exe)
  2. Install the .Net 4.7.2
  3. Restart the system and check. Issue should be resolved.