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Cancelling Service Order in Ginesys Web

Owned by Aparajita Basu Roy
Last updated: Jun 13, 2022
1 min read

A canceled order is a previously submitted order to buy a service that gets, partially or fully, withdrawn before it is fulfilled. A service order may be in the three following states when selected for cancellation - new order, partially invoiced (partially fulfilled), and partially cancelled.


 Add Cancel Service Order

Prerequisites

  1. The users' role must have access to the Add app operation in the Cancel Service order feature in Procurement - Operations - Service/Expenses through Roles in Ginesys Web - Admin - Security.
  2. Service Order must be created. 
  3. Service Order must be pending.

Step-by-step guide

The process is divided in the following steps:

  1. Go to Ginesys Web > Procurement > Operations > Service/Expenses > Cancel Service Order.
  2. Cancel Service Order window will open.
  3. You will get the Search Criteria section.
  4. You will get search criteria like - Search Mode, Owner Site, Vendor, Date Range etc.
  5. Put in any search criteria.
  6. Click on the Search Button.
  7. You will get the searched Service order in the Service Order Information section with Order No., Date, Service, Vendor, Available Quantity. etc. 

  8. Put in the Cancel Quantity. You can click on Populate all available to cancel.

    Note: Cancel Qty/Amount cannot be greater than available Qty/Amount

  9. Click on the OK button to save the Cancel Service Order.  You will get a message - "Service orders cancelled successfully."