How To: Cancel a Held Delivery Slip

A delivery slip put on hold may need to be cancelled if the customer decides not to make the purchase. This article describes how to cancel a held delivery slip.

Pre-requisites

1. The users' role must have access to the Cancel feature by enabling Hold / Recall app operation for the feature in Admin - Role - User Role - User's role(Cashier etc) - Access Rights – POS as Delivery Slip.
2. The delivery slip must contain items.

Step-by-step guide

The process is divided in the following steps:

1. Go to the Slip (or press F4 key) > Recall Delivery slip. The Held Delivery Slips window will appear.

2. Select the desired held delivery slip from the list.

   By default, you can see the held delivery slips of the terminal you are working on (since the My Terminal option is selected). But if you want to recall all the held delivery slips of the all the terminal of the store, you can do so by selecting the All Terminals option.

3. Click on the Cancel Delivery slip
4. A dialog box will appear asking you if you want to cancel the held delivery slip. If you want to cancel the held delivery slip, then click on Yes or else click on No.
5. If you click Yes, the held delivery slip will be cancelled and if you click No, then the delivery slip will remain in the list.